Hyde Park Corner Installations Ltd
Hyde Park Corner is the UK’s largest independent in-car installation company & completes circa 9K activities per month.
Customer service & quality installations are at the heart of our ethos & have led to the steady growth of the business. Added growth means HPC require additional dedicated, skilled, individuals who can work under pressure whilst keeping the customer at the heart of what we do to join our team.
Brief details of position:
We currently have an excellent opportunity for a highly enthusiastic and motivated person to join our team at our offices in Bredbury Stockport. The successful candidate will join the team of dedicated installation coordinators who are responsible for arranging installations of various types, the planning & scheduling of the engineers’ dairies together with accurate data entry.
The hours of work are between 08.30am & 17:30 Monday to Friday, you will also be required to work one in three Saturdays.
Main duties will include:
· Making contact with customers who are expecting the call (no cold calling) & arranging an appointment with the customer to have the device installed.
· Handling in-coming telephone and email queries from clients and customers alike.
· Coordinating the engineers daily work schedule whilst working to tight deadlines
· Constantly updating both the HPC & customers/clients systems alike throughout the day with data entry.
· Ensure accurate and timely allocation of work requests to meet service level agreements.
Vital skills:
- A Good level of IT literacy - Word, Excel and Outlook – The ability to quickly learn in-house systems
- Ability to manage own work load by effectively prioritising and multi-tasking
- Excellent communication skills (oral and written), must be confident and courteous on the telephones and be able to communicate at all levels
- The ability to remain calm under pressure
- Customer service oriented
· Effective problem solving & organisational skills
· An excellent attention to detail
Desired Skills
· Ability to demonstrate good knowledge of customer services
· Previous experience within a Helpdesk / call centre environment
· Previous scheduling experience, excellent typing skills
· A good geographical knowledge of the UK
Job Types: Full-time, Permanent
Salary: £28,765.00 per year
Job Type: Full-time
Pay: From £28,765.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
