Job Introduction
Vita Health Group - part of wider Spire Healthcare Group - are looking for a customer-focused, ambitious and forward-thinking Customer Relationship Advisor to help us build the future of UK workplace health.
This is an exciting opportunity for an experienced customer-focused professional at the core of Spire’s strategic ambitions. You will help lead the evolution of our Spire Workplace Health Services across four key areas: Occupational Health (OH), Musculoskeletal (MSK), Psychological Therapy Services (PTS), and Employee Assistance Programme (EAP).
Reporting directly to the Account Director, this varied role suits a highly organised individual who can prioritise multiple tasks, demonstrates strong attention to detail, and communicates effectively with both internal and external stakeholders.
Essential Requirements:
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Experience in a customer-focused, process driven role (circa 2+ years).
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Strong organisational skills.
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Excellent written and verbal communication skills.
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IT competent with a high level of accuracy and attention to detail.
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Ability to work collaboratively within a team-based environment.
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Strong problem-solving skills and ability to prioritise workload effectively.
Key Responsibilities:
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Act as a point of contact for customer and internal enquiries, ensuring timely and effective responses.
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Build and maintain strong working relationships with internal teams and external stakeholders.
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Take ownership and monitor contractual renewals across a defined customer portfolio, ensuring all agreements are proactively managed, tracked, and completed within required timelines.
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Identify and escalate any customer or contract risks / issues relating to upcoming renewals
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Manage and coordinate activity within shared mailboxes, ensuring enquiries are prioritised, and any other administrative and coordination tasks when needed.
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Maintain accurate and up-to-date system records, including contract data, customer information, and activity updates.
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Support delivery of product demonstrations, customer implementations and onboarding activities where required.
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Assist with new customer implementations from point of sale through to service go-live.
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About Us
As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.
Working here
We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:
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Supportive teams and managers
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A positive and inclusive culture
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Strong well-being and mental health support
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Trust, autonomy and flexibility
We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:
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Disability Confident Leader
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Positive action through Ethnicity and Gender Matters initiatives
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Employer with Heart and Mindful Employer status
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Menopause Friendly accreditation
Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group. If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at [email protected]
Additional information
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.
Your application data is handled securely in accordance to UK GDPR guidelines.
We may close jobs to new applications earlier than original stated closing date.
