Job Summary
RAD Clinics is a friendly, professional private musculoskeletal (MSK) and pain management clinic based in Milton Keynes. We pride ourselves on providing a welcoming and supportive environment for both our patients and staff.
We are seeking a reliable and personable Receptionist to join our team. This is a patient facing role, essential to the smooth operation of the clinic and ensuring that every patient feels valued and cared for from the moment they arrive.
Duties:
- Greet patients and visitors in a polite, professional, and friendly manner.
- Confirm patient details, mark arrivals, and manage the patient flow using our private practice software.
- Answer incoming telephone calls and respond to emails, passing on messages to the clinical team as appropriate.
- Manage appointment diaries, schedule future appointments accurately.
- Assist patients with payments for treatments, processing both cash and card transactions accurately.
- Maintain accurate patient records, updating notes as required.
- Communicate with clinical staff regarding patient arrivals, late arrivals, and rescheduled appointments.
- Keep reception, waiting areas, and clinic rooms clean, tidy, and presentable at all times.
- Replenish supplies and assist with basic housekeeping tasks.
- Prepare, clean, and reset clinic rooms for use.
- Maintain patient confidentiality and adhere to clinic procedures.
Experience
- Previous experience in a receptionist or customer-facing role, ideally in a healthcare or clinical setting.
- Excellent communication and interpersonal skills.
- Professional, friendly, and approachable manner.
- Strong organisational skills and attention to detail.
- Comfortable handling cash and card payments.
- Ability to work independently and as part of a small team.
- Must be available to work Saturdays.
This role is ideal for organised individuals who possess excellent communication skills, and are eager to contribute positively to our team.
Pay: £14.00 per hour
Benefits:
- Free parking
- On-site parking
Application question(s):
- Please specify the number of years of experience you have in a reception role, particularly within a medical or healthcare setting?
Work Location: In person
