Belfast | £24,800 plus quarterly bonus | 37.5 hours per week | Monday to Friday | Permanent | After probation, working two days from home and three days office based.
Acorn by Synergie is recruiting for a Customer Care Advisor to act as the first point of contact for customers, providing solutions, support, and accurate information via a telephone contact centre service.
-
Provide support and accurate information on orders, queries, stock, deliveries, pricing, and promotions.
-
Act as a professional first point of contact, handling interactions efficiently.
-
Deliver call-backs within agreed timelines and log calls accurately.
-
Expedite urgent orders where required.
-
Process orders, POS, and credits on the same day.
-
Monitor and respond to emails daily.
-
Create and manage Salesforce cases with full ownership.
-
Work with internal teams to resolve issues and escalate when needed.
-
Manage customer expectations and provide updates.
-
Answer calls promptly and follow processes.
-
Experience in a customer care role.
-
Strong communication and telephone skills.
-
Good problem-solving ability and attention to detail.
-
Ability to work independently and in a team.
-
Organised and proactive approach.
-
IT skills including Microsoft Word and Excel.
-
Experience using CRM systems such as Salesforce.
-
Experience with ERP systems such as SAP, AS400, or Annapurna.
-
GCSEs (or equivalent) including English and Mathematics.
-
Optical industry experience preferred.
-
Understanding of compliance and procedures.
-
Healthcare plan (level one).
-
Share scheme.
-
33 days annual leave including bank holidays, rising to 38 after 5 years' service.
-
Hybrid working after probation.
-
Quarterly bonus.
Apply now with your up-to-date CV.
Acorn by Synergie acts as an employment agency for permanent recruitment.
