**Customer Service Representative**
**Duties:**
- Provide exceptional customer service to clients via phone and email
- Assist customers with enquiries, concerns, and complaints in a professional and timely manner
- Process orders accurately and efficiently
- Utilise data entry skills to update customer information in the system
- Upsell products and services to maximize sales opportunities
- Analise customer needs and recommend appropriate solutions
- Communicate effectively
- Maintain a high level of phone etiquette and professionalism at all times
- Handle escalated customer issues with empathy and problem-solving skills
**Skills:**
- Strong data entry skills with attention to detail
- Ability to upsell products and services effectively
- Excellent verbal and written communication skills in Englis
- Ability to analise customer needs and provide appropriate solutions
- Exceptional phone etiquette and customer service skills
We offer competitive pay, Join our team of dedicated professionals who are committed to providing outstanding customer service.
To apply, please submit your resume highlighting your relevant experience. Only qualified candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
