Job Purpose
The Domiciliary Care rapid response Team Leader is responsible for leading, supervising, and supporting a team of care staff alongside the Care Manager to deliver high-quality domiciliary care services to clients in their own homes. The role ensures that care is provided in accordance with regulatory standards, organisational policies, and the individual needs and preferences of service users.
Main Duties and Responsibilities
- Team Leadership: Supervise, motivate, and support a team of care workers, ensuring effective communication and high morale within the team.
- Care Coordination: Organise and allocate care staff rotas, ensuring adequate cover for all shifts and responding to changing needs or emergencies.
- Quality Assurance: Monitor the quality of care delivered, conduct spot checks and audits, and ensure compliance with relevant legislation and best practice guidelines.
- Support and Development: Provide ongoing training and coaching within the community for care staff, identifying development needs and supporting professional growth.
- Client Liaison: Build positive relationships with clients and their families, addressing concerns or complaints promptly and professionally.
- Care Planning: Contribute to the assessment, planning, and review of individual care plans in collaboration with clients, families, and other professionals.
- Record Keeping: Maintain accurate and up-to-date records of care delivered, incidents, and communications in line with data protection and organisational policies.
- Safeguarding: Promote the safety and wellbeing of clients, reporting any concerns or incidents in accordance with safeguarding procedures.
- Health and Safety: Ensure all staff adhere to health and safety protocols, including the safe use of equipment and infection control measures.
- On-Call Duties: Participate in the on-call rota as required, providing out-of-hours support and guidance to staff and clients.
Person Specification
- Experience: Previous experience in domiciliary or community care, with supervisory or leadership responsibilities preferred.
- Qualifications: NVQ Level 2 or 3 in Health and Social Care (or equivalent) is desirable; willingness to work towards further qualifications is essential.
- Skills: Strong organisational, communication, and interpersonal skills. Ability to manage a team, resolve conflicts, and work under pressure.
- Able to work out of hours to cover community discharges, on call rota and staff sickness.
- Knowledge: Understanding of CQC standards, safeguarding procedures, and person-centred care principles.
- Personal Attributes: Compassionate, reliable, flexible, and committed to promoting dignity and independence for all clients.
- Other Requirements: Full driving licence and access to a vehicle is required for this role.
Working Hours and Salary
The role will require flexibility, including out of hours working, some evenings, weekends, and participation in the on-call rota. Salary is competitive and dependent on experience and qualifications.
Equal Opportunities
The organisation is committed to promoting equality and diversity and welcomes applications from all sections of the community.
Pay: From £13.50 per hour
Benefits:
- Company pension
- Flexible schedule
- On-site parking
- Paid training
Experience:
- Home care: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
