Job Overview
We are seeking a dedicated and experienced Duty Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional guest services, and the ability to manage a diverse team effectively. This role offers an exciting opportunity to contribute to the smooth running of our organisation while ensuring guest satisfaction and operational excellence. This role will be 5 evenings a week.
Responsibilities
- Supervise and coordinate the activities of staff members across various departments to ensure high standards of service.
- Handle guest enquiries, complaints, and requests promptly and professionally, ensuring a positive guest experience.
- Oversee the daily operational procedures, including check-in/check-out processes, reservations, and service delivery.
- Support human resources functions such as staff scheduling, training, and performance management.
- Maintain health and safety standards in accordance with company policies and legal requirements.
- Assist in organising events or special functions hosted at the venue.
- Ensure compliance with all organisational policies, procedures, and licensing regulations.
- Act as a point of contact during shifts for both staff and guests, providing leadership and support as needed.
Skills
- Proven supervising experience within the hospitality or hotel industry.
- Strong leadership qualities with the ability to motivate and manage a diverse team.
- Excellent guest service skills with a friendly and professional demeanour.
- Multilingual or bilingual abilities are highly desirable to communicate effectively with a broad range of guests.
- Experience in human resources practices including staff training and performance appraisal.
- Knowledge of hotel operations, reservations systems, and hospitality standards.
- Exceptional organisational skills with the ability to prioritise tasks efficiently under pressure.
- Good communication skills, both written and verbal, in English; additional languages are advantageous. This role is integral to delivering outstanding guest experiences while maintaining operational efficiency within our organisation. We welcome applications from candidates who are passionate about hospitality and eager to lead by example in a dynamic environment.
Pay: From £26,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
