Reception Manager – 4-Star Hotel
Wrexham
£33,000 + Career Development Opportunities
An exciting opportunity has arisen for an experienced Hotel Reception Manager or a Reception Supervisor with at least 12 months’ experience in a larger hotel to join a busy and well-established 4-star property located in Wrexham.
We are looking for a hands-on, guest-focused individual to lead and develop a Front Office team, ensuring the smooth day-to-day running of reception and nights. This is a highly visible role within the hotel where you will be responsible for delivering an exceptional guest journey from arrival through to departure.
The Role:
- Leading the daily operation of the Front Office department and ensuring smooth and efficient shift management
- Monitoring guest satisfaction and identifying opportunities to improve service standards
- Maximising room occupancy and promoting hotel services and facilities
- Managing rotas, departmental standards and operational procedures
- Ensuring strong team knowledge of hotel products, pricing and local area information
- Supporting recruitment, training and ongoing development of the Front Office team
- Communicating effectively with senior management regarding guest service and operational matters
About You:
- Experienced Hotel Reception Manager or Reception Supervisor with a minimum of 12 months’ experience in a larger hotel environment
- Strong working knowledge of Reslynx is essential
- Confident leading from the front within a busy, fast-paced hotel
- Highly organised, professional and guest-focused at all times
- Flexible approach with ability to work early/late shifts and occasional weekends
- Strong communication skills with excellent attention to detail
- Hands-on leader who enjoys supporting and developing a team
Please note: Applicants must already have the right to work in the UK. Sponsorship is not available for this position.
Pay: £32,000.00-£33,000.00 per year
Work Location: In person
