St Giles Juniors
Job Description
Reviewed by Helen Gray, December 2025
Airport Transfer Supervisor
For over 70 years, St Giles has been dedicated to delivering exceptional English language
learning experiences. Everything we do begins and ends with our students: from the
moment our young learners arrive, our teams work to ensure they are engaged,
supported, and having the educational experience of a lifetime. St Giles Juniors
welcomes students from over 50 countries and is recognised as a leading provider of
high-quality, culturally enriching summer programmes. Our residential Junior courses
cater for learners aged 8–17, and our Family courses welcome children from 5–15,
depending on location. Every member of staff is an ambassador for our ethos: placing
student experience at the centre, upholding our high standards, and contributing
positively to the shared mission of delivering an unforgettable summer.
Our aim is to create a safe, supervised environment where young people can learn, grow,
and connect across cultures. We only recruit staff who are committed to putting student
welfare first and who bring the energy, adaptability and professionalism needed to help
us deliver the very best junior courses. The work is fast-paced and demanding, but it’s
also deeply rewarding—fuelled by teamwork, shared purpose, and the satisfaction of
making a real impact on students’ lives.
It will be necessary to always put the welfare of students first. The working day is
challenging and can be tiring but also filled with teamwork and a real sense of
achievement in delivering an exceptional programme, ensuring that our students have
a positive experience from the moment they arrive.
Job Description
Reports to: Operations Coordinator
Pre-Course:
- Attend staff training and induction before first arrivals day.
General
- Manage a team of Airport ‘meet and greet’ staff at the airport
- Ensure your staff have been provide with their arrivals and departures lists and
their jobs are clearly allocated
- Liaise with the Operations Coordinator and ensure the WhatsApp group is kept
up to date
- Perform ‘Meet & Greet’ duties at Heathrow or/and Gatwick airport, greeting
students at terminal gates and escorting them to the coaches/taxis booked for
them.
- Ensure all students have a positive and enthusiastic ‘St Giles welcome’ on
arrival and a warm goodbye on departure.
- Escort departing students to departure gates and ensure they safely go through
security.
- Liaise with coach drivers and taxi drivers, where required, to coordinate pick up
points.
- Keep accurate records of arrivals and departures
Safeguarding:
- Take responsibility for the welfare of all St Giles Juniors students. Report any
safeguarding concerns to the Operations Coordinator.
- Check IDS of students/suppliers to safeguard students at all times
- Take responsibility for students when escorting them through busy areas and
crossing roads in and around the airport.
