Company: Adada Care Services
Location: Capenhurst, Chester, covering Chester, Ellesmere Port and Frodsham
Salary: £30,000 per annum
Job Type: Permanent / Contract
Reports to: Registered Manager / Operations Manager
Driving Requirement: Full UK driving licence and access to a vehicle required
DBS Requirement: Enhanced DBS required
About the Role
Adada Care Services is looking to recruit an experienced, organised and proactive Field Care Supervisor to support the delivery of high-quality domiciliary care across Chester, Ellesmere Port and Frodsham.
This is a key frontline leadership role within the business. The Field Care Supervisor will spend the majority of their time in the community, supporting Service Users, supervising care staff, completing assessments, reviewing care plans, monitoring care standards and helping to ensure that the service remains safe, effective, caring, responsive and well-led.
The successful candidate will act as a vital link between the office team, care staff, Service Users, families and external professionals. They will support the Registered Manager, Deputy Managers, Care Coordinators and wider management team to maintain high standards of care, regulatory compliance and positive outcomes for Service Users.
This role is ideal for a confident care professional with strong assessment skills, good people management experience and a clear understanding of person-centred care, safeguarding, medication support, care planning and CQC expectations.
The successful candidate must be able to work alternate weekends and be flexible to work between 07:00 and 23:00, depending on rota start and finish times. Some 12-hour shifts may be required.
The role may also involve occasional night working in order to assess, monitor and support care staff working night shifts, ensuring safe practice and consistent service delivery.
Main Purpose of the Role
The Field Care Supervisor is responsible for supporting the safe and effective delivery of care in the community. The role includes assessing new and existing Service Users, reviewing care plans, supervising care staff, completing spot checks, supporting new packages of care, monitoring quality, responding to concerns and ensuring that care is delivered in line with Adada Care Services’ policies, procedures and regulatory requirements.
The post holder will help ensure that Service Users receive care that is personalised, dignified, safe, reliable and responsive to their changing needs.
Key Responsibilities Service User Assessment and Care Planning
- Carry out assessments for new and prospective Service Users, ensuring that their care needs, preferences, risks, communication needs and outcomes are clearly identified.
- Support the safe start of new care packages, including initial visits, care planning, risk assessments, staff briefings and family communication.
- Prepare, update and review care plans in line with company policy, Service User needs and CQC expectations.
- Ensure Service Users and, where appropriate, their families or representatives are involved in decisions about their care.
- Review care packages following changes in need, incidents, hospital discharge, complaints or concerns.
- Ensure Service User records, folders and electronic care notes are accurate, up to date and completed to the required standard.
- Complete regular quality assurance visits, welfare checks, care reviews, spot checks and competency observations.
- Support the service to evidence compliance with CQC’s key areas of safe, effective, caring, responsive and well-led care.
- Monitor care delivery in the community and identify any concerns relating to quality, safety, dignity, reliability or staff performance.
- Support audits of care plans, daily notes, medication records, incident forms, visit logs and Service User documentation.
- Gather feedback from Service Users, families, staff and professionals to support continuous improvement.
- Escalate quality concerns promptly to the management team
- Support the business in maintaining inspection readiness and high standards of governance.
- Staff Supervision and Support
- Supervise care staff in the community through spot checks, direct observations, competency checks and one-to-one supervision.
- Support new starters through shadowing, buddying, field induction and early-stage performance checks.
- Mentor and coach care staff to improve confidence, care standards and professional practice.
- Identify training needs and liaise with the Training Team to ensure staff remain compliant with mandatory and role-specific training.
- Support staff appraisals, probation reviews and performance improvement processes where required.
- Hold or contribute to patch meetings to improve communication, team performance and staff engagement.
- Promote good practice in dignity, consent, safeguarding, moving and handling, infection prevention, medication support and record keeping.
- Identify and report safeguarding concerns, including abuse, neglect, self-neglect, poor practice or unsafe care.
- Support investigations into incidents, accidents, medication errors, complaints, missed calls and care concerns.
- Complete clear and detailed incident reports, investigation notes and action plans.
- Ensure immediate action is taken where there is a risk to Service User safety or wellbeing.
- Monitor risk assessments and ensure care staff understand the risks associated with each Service User.
- Escalate concerns relating to falls, medication, nutrition, hydration, pressure care, mental capacity, environmental risks or changing care needs.
- Medication and Health Monitoring
- Complete medication audits and check Medication Administration Records where required.
- Identify and escalate medication errors, missed entries, refusal patterns, stock issues or concerns about staff competence.
- Support medication competency checks for care staff.
- Monitor and report changes in Service User health, mobility, cognition, skin integrity, nutrition, hydration or general wellbeing.
- Liaise with GPs, district nurses, pharmacists, social workers, CHC teams and other professionals where appropriate.
- Communication and Partnership Working
- Act as a bridge between the office team, care staff, Service Users and families.
- Build strong working relationships with Service Users, relatives, advocates and external professionals.
- Provide regular updates to Care Coordinators and managers regarding care package changes, staff performance, risks and quality concerns.
- Attend office meetings, handovers, quality meetings and review meetings as required.
- Communicate professionally and clearly, both verbally and in writing.
- Ensure concerns raised by Service Users, families or staff are listened to, recorded, escalated and followed up.
- Record Keeping and Digital Systems
- Maintain accurate, timely and professional records using company-approved systems, where applicable.
- Ensure care notes, reviews, audits, supervisions, spot checks, incident forms and risk assessments are completed to a high standard.
- Ensure records are factual, clear, objective and suitable for audit, safeguarding review or CQC inspection.
- Protect confidential information and follow data protection and information governance requirements.
- Emergency Cover and On-Call Support
- Provide frontline care in emergency situations where required to maintain Service User safety and service continuity.
- Support Care Coordinators with urgent cover, missed-call responses, short-notice changes and high-risk packages.
- Participate in the on-call rota as required.
- Support safe escalation and handover of urgent concerns outside normal office hours.
- CQC and Regulatory Responsibilities
- The Field Care Supervisor must work in a way that supports Adada Care Services’ compliance with CQC expectations and the Health and Social Care Act 2008 regulated activity requirements.
This includes supporting:
- Person-centred care that reflects each individual’s needs, preferences and outcomes.
- Safe care and treatment, including risk assessment, medication safety, infection prevention and timely escalation of concerns.
- Dignity and respect in all interactions with Service Users.
- Consent and involvement in care decisions.
- Safeguarding of vulnerable adults and prompt reporting of concerns.
- Good governance through audits, accurate records, supervision, quality monitoring and continuous improvement.
- Effective staffing through induction, supervision, competency checks, training and performance support.
- Duty of candour by promoting openness, honesty and proper escalation when things go wrong.
Essential Skills and Experience
- Previous experience working in domiciliary care, home care, community care or adult social care.
- Experience supervising, mentoring or supporting care staff.
- Strong understanding of person-centred care.
- Good understanding of safeguarding adults.
- Good understanding of medication support and care documentation.
- Excellent assessment and observation skills.
- Ability to identify risk and escalate concerns appropriately.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Confident using digital care systems and completing written records.
- Reliable, flexible and able to respond to changing service needs.
- Professional appearance and conduct.
- Full UK driving licence and access to a vehicle.
- Enhanced DBS check.
- Right to work in the UK.
- Desirable Skills and Qualifications
- NVQ / Diploma Level 3 in Health and Social Care, or working towards it.
- Level 2 Health and Social Care as a minimum.
- Experience using Care management system.
- Experience completing care plan reviews, risk assessments and medication audits.
- Experience supporting CQC inspections, audits or quality assurance activity.
- Experience working with local authorities, NHS professionals, CHC teams, district nurses or social workers.
- Personal Attributes
- Dynamic and forward-thinking.
- Calm and professional under pressure.
- Confident working in a fast-paced care environment.
- Able to prioritise tasks and manage competing demands.
- A strong team player.
- Able to work on own initiative.
- Committed to equality, diversity and inclusion.
- Committed to dignity, respect and high-quality care.
- Willing to embrace change and service improvement.
- Aligned with Adada Care Services’ values of trust, honesty, reliability, passion and care.
Working Pattern
- This is a field-based role covering Chester west and Chester council with regular attendance at the Capenhurst office.
- Flexibility will be required to meet the needs of the service, including early mornings, evenings, weekends, emergency care cover and participation in the on-call rota.
- Performance Expectations
- The Field Care Supervisor will be expected to contribute to:
- High-quality, person-centred care delivery.
- Safe and compliant care packages.
- Accurate and up-to-date care records.
- Timely completion of reviews, spot checks, audits and supervisions.
- Effective staff support and improved field performance.
- Prompt escalation of safeguarding, medication, quality or operational concerns.
- Positive feedback from Service Users, families, staff and professionals.
- Strong CQC readiness and continuous service improvement.
Equal Opportunities Statement
Adada Care Services is committed to equal opportunities, dignity, diversity and inclusion. All employees are expected to treat Service Users, colleagues, families and professionals with respect, fairness and professionalism at all times.
Safeguarding Statement
Adada Care Services is committed to safeguarding adults at risk. All staff are expected to recognise, report and respond to safeguarding concerns in line with company policy, local authority safeguarding procedures and regulatory expectations.
Pay: £30,000.00 per year
Work Location: In person
