Overview
We are seeking an organised and proactive Assistant Accommodation Manager to support the effective management of our student accommodation facility at Mezzino, Threadworks, Leeds. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work efficiently both independently and as part of a team. You will assist in overseeing the day-to-day operations of the property, ensuring a safe, comfortable, and welcoming environment for our students.
Main Responsibilities:
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Provide a warm, professional, and helpful front-of-house reception service
- Respond promptly to enquiries from prospective tenants, parents, and university partners
- Assist with property viewings, open days, and resident events
- Welcome and coordinate visitors, contractors, and university staff on-site
- Support tenancy administration, including processing deposits and contracts
- Assist with student allocations and generating tenancy agreements
- Monitor and manage rent collection and arrears follow-up
- Maintain accurate office records, databases, and email communications
- Liaise with the Facilities team to ensure quick resolution of maintenance issues
- Support resident check-ins and check-outs
- Support the Accommodation Manager in ensuring Health & Safety compliance across the site
About You:
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Experience in property management, residential lettings, or student accommodation
- Excellent communication and interpersonal skills
- Highly organised, with the ability to multitask and work under pressure
- Proactive, self-motivated, and adaptable to change
- Strong IT skills – confident using MS Office and CRM/database systems
- Able to work occasional weekends to support open days and seasonal demand
Benefits
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25 days annual leave plus bank holidays
- Employee Assistance Program
- Employee discount platform
- Wellbeing app
Please visit our company website for more information
