MS-Group Ltd, an independent family business established in 1821, is the parent company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords Wales oldest memorial masonsand various others.
The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet based business selling stone signage (StoneSign Company) and is continuously expanding and developing.
The Role:
Branch Manager Memorial Sales
Dealing with Sales situations always with a caring, helpful and understanding manner, including:
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Dealing with and helping clients, potential clients and past clients with a range of queries and problems
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Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
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Dealing with after-sales situations with an equally caring, helpful and understanding manner
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Contacting clients and potential clients by telephone
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Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
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Occasionally calling at clients homes to provide advice and possible sales and/or to help resolve or answer any queries possibly outside of normal working hours.
Additional responsibilities detail:
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Answering the telephone & dealing with all queries relating to the branch and its clients etc
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In putting order and other data into our automated order system
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Processing paperwork
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Updating and maintaining the files
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Receiving and handling payments, deposits etc
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Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
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Report and communicate with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
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Helping with other administrative duties from other busier branches
What you can expect from us:
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This is a job share, part time role working 24hours per week. Working days will be Thursday, Friday & Saturday
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Branch Opening Hours are 9am-5pm
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Contributory Pension Scheme
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20 days holidays + Bank Holidays (pro-rated)
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Holidays increased on length of service
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Access to our benefits platform, with hundreds of great discounts, cycle to work, gym scheme
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Social & Charity Events
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Eyesight care scheme
*** Please note this is a lone working role, you will be soeley responsible for the branch on a daily basis.
This is a permanent position, with a 6 month probation period. Full training will be provided.
