Job Advert
Parts Telesales Executive
Heathrow Truck
£34k pa (OTE)
- Mon – Fri, 08:00-17:00. / 08:30-17-30 1 in 4 sat 8:00-12:00
Your Role
Rygor Heathrow Truck are looking for a Parts Telesales Executive to join their brilliant Parts team. This role plays a key part in supporting their customers by proactively selling parts, building long-term relationships, and ensuring a consistently high level of service. You’ll be responsible for handling inbound and outbound calls, identifying customer needs, sourcing the correct parts, and converting enquiries into sales while maintaining accurate records and achieving agreed targets.
- ️ Day to day, you will be:
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Proactively selling parts to existing and new customers via outbound calls
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Handling inbound telesales enquiries efficiently and professionally
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Identifying customer requirements and advising on suitable parts solutions
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Tracking and booking in all incoming or outgoing parts for a dealership
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Locating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the road
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Handling parts payment collection and making sure all parts are billed appropriately
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Packaging and shipping parts back to the manufacturer
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Refer to the parts manual to identify the right part for the make, model and year of vehicles being serviced
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Autoline/ Kerridge experience
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preparing and following up quotations to maximise conversion
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Building strong, long-term customer relationships
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Processing orders accurately and ensuring timely follow-up
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Working closely with the wider Parts and Aftersales teams
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Achieving individual and team sales targets
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Maintaining accurate customer and sales records on internal systems
This role will be a great fit for you if:
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Previous experience in parts sales, telesales or a customer-facing sales role (automotive or commercial vehicles preferred)
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Confident and professional telephone manner
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Strong communication and relationship-building skills
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Sales-driven with a proactive, organised approach
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Able to work well as part of a team and independently
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Good IT skills and attention to detail
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Ability to use all appropriate modules of Keyloop/Kerridge.
Benefits for you
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An extra day off for your Birthday
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23 days of annual leave per year PLUS Bank Holidays
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Four times death in service benefit.
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Internal Mentorship programme
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Working for WhatVan?’s ‘Van Dealer of the Year 2026’.
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Working for Motor Trader’s ‘Employer of the Year’.
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Working for an official Great Place to Work™️
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Working for a workplace which champions women.
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Awarded Armed Forces Covenant Silver Award (RLS)
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Working with our award-winning team – several of our team were recogniosed at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
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Auto-enrolment pension.
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Self-development journal
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Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
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Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
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Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
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Mental Health First Aiders.
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Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
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Annual appraisals programme and progression opportunities.
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Manufacturer training and access to our in-house training.
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Long service recognition and annual leave increase after 5 years’ service.
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Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
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Branded uniform
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Charities of the Year programme, Army Sport sponsors and community engagement initiatives
About Rygor Group
Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024.
Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.
They are officially a Great Place to Work™ (multiple years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do and so is creating an environment where their team can thrive.
Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of their team members, they have secured their position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.
DBS: Please be advised that successful applicants to Rygor or any of their associated businesses may be subject to satisfactory completion of a DBS check before joining the business.
Our Process
When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.
