As Receptionist of our busy Leisure Centre, you will play a key part in the customer experience – you are the first and last impression of the Centre for our customers. Ideally you will have a professional, confident and friendly manner, be organised and have the ability to keep calm when under pressure. You will be working as part of a team as well as alone and will be expected to take cash and card payments, answer the phone, upsell products and general housekeeping duties.
There are no specific qualifications for this role, but previous experience in working in a customer facing with role with cash handling and computerised point of sale is essential. Naturally, you will be an effective communicator with a wide variety of users and have a competent level of numeracy and computer literacy to be successful. Full training will be provided. This role will require working on a shift basis which will include evenings and weekends and bank holidays.
Shift Pattern
Week 1:
Saturday 08:00-12:15
Sunday 08:00-12:15
Week 2:
OFF
GENERAL DESCRIPTION OF DUTIES
To provide a co-ordinated, high quality, customer and sales orientated approach to all customers whilst working on reception at our sites.
To act as a point of 'first contact' to all users of the Centre making certain that good Customer Care practice is maintained, including the checking of all membership cards, collection of monies and providing an information service to users.
- To efficiently operate the telephone system, ensuring that caller's enquiries be answered promptly and transferred to the relevant member of staff accordingly.
- To maintain cash tills and sundry debtor accounts in respect of bookings and membership, issuing tickets and receipts as necessary.
- To complete daily returns in accordance with the Trust’s financial regulations.
- To promote effective relationships with customers and members of the public, seeking to provide a sales-orientated approach as appropriate.
- To process till and booking functions utilising the computerised booking system.
- To exercise control over all entries into the building ensuring that all due monies are collected.
- To ensure the effective health and safety management of all visitors and contractors into the facility.
- To ensure that good communication is maintained with the administration department to ensure customer information is relevant and up to date.
- To ensure that all stationery and publicity material is up to date and displayed as required.
To proactively inform customers of the direct debit options, and pricing structure.
- To co-ordinate and maintain the Centre’s lost property procedure.
- To work on a pre-arranged shift rota.
- Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
- To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description.
- To attend meeting and any training as directed by the Manager.
- To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust.
- To adhere to the Trust’s policies and procedures.
This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake. Job descriptions will be subject to review on an annual basis subject to the Trust’s priorities.
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Strong Systems Skills and highly numerate.
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Previous experience of operating a computerised point of sale.
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To be highly organised and flexible to satisfy the demands of a multi-skilled operation.
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Previous experience of working in a customer facing role.
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Previous cash handling experience.
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Must possess excellent written and oral communication skills.
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Must be able to deliver a high level of customer care.
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Have excellent time keeping and organisational skills.
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To be highly motivated and enthusiastic.
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Confident and friendly manner.
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To be of smart and presentable appearance.
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Self-motivated and target driven.
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Ability to work on own initiative, and in support of colleagues working in a team.
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Knowledge and ability to use computers and related technology efficiently.
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To be able to work evenings and weekends.
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Flexibility to work at other locations as required.
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Keen interest in the leisure industry.
- Clean driving licence, own transport and appropriate vehicle insurance cover to enable travel to and between sites as required.
Candidates should read this specification carefully before completing their application form. These criteria are used in reviewing submitted application forms as a core part of the selection process.
