Customer Service Delivery Driver

APCOA PARKING (UK) LTD -
Leeds

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Job details

Fixed term contract
£13 an hour

Qualifications

Driving Licence
Customer service
Driving
Communication skills

Full job description

The Role

Customer Service Delivery Driver - Leeds and Bradford Airport - Nights - 42 hours per week - 5 Months Fixed Term contract - £13.00 Per Hour

Do you consider yourself a team player?

Are you Customer Focused?

Do you have a valid Driving Licence with previous experience in driving roles?

If so, then this may be your next career move!

An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check in process.

Duties will include, but are not limited to:

Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park
Utilisation of Pre-book IT systems
Dealing with customer complaints and enquiries
Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
To report to the line manager any element of car park service that may compromise the level of service we wish to achieve
Assisting customers with the loading of luggage onto the fleet vehicle
Ensuring the fleet vehicle is cleaned and presentable for service
Ensuring vehicle checks are completed
Completion of all Fleet documentation
Transporting passengers between the car park and airport terminal
Reporting of all vehicle defects
Photographing of arriving vehicles
Moving customers car from arrivals to secure parking area and return when required
Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings
Litter picking and bin changing and cleaning of customer and staff areas
Answering incoming telephone calls and dealing with customer queries
To complete report sheets or any other log sheets, in full and as instructed.

What you'll bring:

Full UK Drivers license
Previous Customer Service Experience
Excellent Team Player
Customer Focused
Excellent communication skills

What we'll offer you

£13.00 per hour
Training and development

Must be 18 or over to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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The Role

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