Customer Service Advisor or Apprentice
Starting salary: Competitive (apprenticeship rate, dependent on experience)
Full Time
Fixed Term Contract (Apprenticeship Duration)
Location: Bridgnorth
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments, and has been providing quality insurance for over 110 years. As a mutual, our customers are at the heart of everything we do, and we pride ourselves on delivering excellent service while supporting our local communities.
About the Agency
As a local NFU Mutual agency, we’re proud to deliver a first-class, personal service to our customers. Built on honesty, integrity and trust, we are passionate about supporting both new and existing customers across our region. We champion the personal, face-to-face approach that NFU Mutual is known for.
An exciting opportunity has now arisen within the Bridgnorth Agency.
About the role
We’re looking for a Customer Service Advisor to join our friendly, supportive team. We would also consider candidates interested in completing an apprenticeship, offering a fantastic opportunity to start your career, gain hands-on experience and work towards a recognised qualification.
Day to day, you’ll learn how to:
Speak with customers face-to-face, over the phone and via email- Help with general enquiries, policy updates and renewals
- Support the team with administrative tasks and keep things running smoothly
- Deliver a high standard of customer service, ensuring every interaction is positive
You’ll gradually build confidence, knowledge and skills while getting to know our customers and the local community. No two days are the same, and you’ll be supported every step of the way as you grow in the role.
About you
We’re looking for someone who is:
- Friendly, approachable and keen to learn
- Interested in building a career in customer service or insurance
- Confident communicating with others (or willing to develop this)
- Reliable, organised and takes pride in their work
You don’t need previous experience – just the right attitude, enthusiasm and willingness to develop.
Essential:
- GCSEs (or equivalent) in English and Maths
- Good communication skills
- Basic IT skills (Word, Excel, Outlook)
- A positive, proactive approach
- A genuine interest in customer service
Desirable:
- Any previous part-time, voluntary or school-based customer experience
- Interest in financial services or insurance
In return, you’ll be joining a welcoming team within a trusted and well-respected brand. We’ll support your development through structured training and on-the-job learning.
We offer:
- A recognised apprenticeship qualification
- Full training and ongoing support
- A varied role where you can learn new skills
- A friendly, supportive working environment
- The opportunity to build a long-term career
How to apply
Please apply in writing with your CV and a covering letter to:
[email protected]
For an informal discussion, please contact:
01746763198
Data Protection
Please note that any personal data submitted will be used for recruitment purposes only and handled in line with data protection requirements.
Closing date for applications: 15/07/2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
