Job Overview
You MUST have previous motor trade experience to apply for this job.
An independent and well established garage and MOT centre, we are seeking a Service Advisor / Receptionist (garage manager) to join us in Christchurch, Dorset. You must have a strong background in customer service within the automotive industry.
Responsibilities:
- Greet and assist customers with a friendly and professional manor
- Schedule and manage appointments for vehicle servicing and repairs
- Answer phone calls and respond to customer inquiries promptly
- Prepare electronic job cards, quotations and invoices
- Maintain accurate records of customer interactions and transactions
- Allocate jobs and manage workflows
- Order and receive parts and allocate to target jobs
- Manage the vehicle progress through our workshop and to hand back
- Keep customers informed
Requirements:
- Proven experience as a receptionist (front of house manager), in a garage or automotive setting is essential and you must hold a full UK driving license
- A strong technical understanding of vehicle service and repair
- Exceptional customer service and communication skills
- A strong communicator with a customer focused mindset
- Proficiency in using office software (e.g., motor industry dedicated systems)
- Ability to multitask and manage time effectively – keep many plates spinning !
- Strong organisational skills and attention to detail
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as our Service Advisor, then we would like to hear from you.
Pay: £31,000.00-£34,000.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
