Retail Administrator
Are you passionate about the underwater world and have a knack for providing excellent customer service? Do you have experience in a retail environment and an interest of both marine and freshwater aquatic life? If so, Aqua Group has an exciting opportunity for you!
About the role:
We are looking for a knowledgeable and enthusiastic Retail Administrator to join our team.
Full time
Responsibilities:
- Provide exceptional customer service.
- Organising customers orders for shipping.
- Update and maintain product listings.
- Process landing documents, alongside new line forms within a timely manner.
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Monitor stock levels and inform management of low or out-of-stock items.
- Daily record keeping and compliance with company policies and protocols.
- Answer customer inquiries via phone and in-person.
- Comp shop new and existing products.
- Contribute to a positive and collaborative team environment.
Requirements:
- Proven previous experience in a retail environment, ideally within the pet or aquatics industry.
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail.
- Ability to work independently under own initiative with high attention to detail and collaboratively as part of a team.
- Shopify knowledge.
- Flexibility to work weekends and occasional evenings as required.
- A proactive and enthusiastic approach to learning and development within the role.
Desirable (but not essential):
- Familiarity with point-of-sale systems and inventory management.
- Full clean UK driving license and personal vehicle.
Benefits:
- Competitive salary
- 28 days holiday including substitute bank holidays
- Opportunities for training and development
- A supportive and passionate work environment
Pay: From £25,500.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Application question(s):
- Do you possess at least 1-2 years of experience in aquatics retail? Hobbyists with advanced, demonstrable knowledge of aquatic husbandry and aquarium systems gained through personal ownership and maintenance will also be considered.
Work Location: In person
