Weekend Pullman Dining Train Steward(s)
Based in Grosmont Station
We are a Real Living Wage Employer- Hourly Rate £13.45 (over 18).
We are seeking a dedicated and personable Pullman Dining Train Steward to provide exceptional guest service aboard our luxury train. The successful candidate will be responsible for ensuring a memorable dining experience by delivering high standards of hospitality, food service, and safety. This role offers an exciting opportunity to work in a unique environment, combining hospitality expertise with the charm of vintage rail travel. The ideal applicant will possess strong communication skills, a passion for customer service, and relevant experience in food and beverage service.
Hours of work
This is a fixed term post until 4th November 2026.
Saturdays/Sundays. Approx 4 - 12 hours per week (additional hours may be available if required) Age 17+.
The Pullman operates lunchtimes services with 6 Saturday evening services this season. Usual start time is 9.30am or 11.30am and usually finished by 4pm.
Responsibilities
- Welcome guests warmly and assist with seating arrangements to ensure a comfortable dining atmosphere
- Serve food and beverages efficiently while maintaining high standards of presentation and guest satisfaction
- Maintain cleanliness and organisation of the dining carriage, including setting tables and clearing after service
- Support with light food preparation tasks, ensuring all meals are served promptly and correctly
- Uphold health and safety regulations throughout all duties, including food safety protocols and hygiene standards
- Collaborate with team members to deliver seamless service during busy periods and special events
Experience
- Previous experience in hospitality, restaurant service, or related roles such as hotel or catering environments is highly desirable
- Food preparation skills, including cooking or meal assembly, are advantageous
- Experience working in kitchens or culinary settings enhances understanding of food safety and meal handling procedures
- Proven ability to deliver excellent guest services with professionalism and courtesy
- Familiarity with food safety standards, serving techniques, and meal presentation practices is preferred
This role offers an engaging environment where hospitality excellence is paramount. Candidates should be organised, adaptable, and passionate about creating memorable experiences for guests aboard our historic train.
Benefits:
- 22 days annual leave per year – pro rata for part-time/part-year
- Access to an Employee Assistance Programme for you and your immediate family
- Free standard travel on NYMR
- Discounts in NYMR shops and tearooms
- Free Car Parking at NYMR car parks whilst you are on duty
If you would like any further information please e-mail Tim Burrows, Pullman Train Manager, [email protected]
An application form and job profile is available on applying. Please complete the application form and send it to [email protected]
Closing date: once a suitable applicant(s) has been found.
Pay: £13.45 per hour
Benefits:
- Employee discount
- On-site parking
Ability to commute/relocate:
- Whitby YO22 5QE: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
