Job Overview
We are seeking a highly organised and proactive Sales Administrator to join our dynamic team. The successful candidate will play a vital role in delivering excellent customer service and ensuring the smooth and efficient processing of customer requirements.
The Sales Administrator will be responsible for supporting the Spare Parts Team by responding to customer enquiries, preparing quotations, processing Sales Orders, and coordinating with suppliers to obtain pricing and lead-time information.
This is an excellent opportunity for individuals with strong computer literacy, organisational skills, and a passion for customer service to contribute to our company's growth.
Main Duties & Responsibilities
- Respond to customer requests for quotations in a timely and professional manner.
- Accurately prepare and manage quotations within the ERP system and send them by email to customers.
- Process Sales Orders and Order Confirmations, and keep customers up to date on their progress.
- Liaise with Sales, Finance and Purchasing team members regarding Quotations and Sales Orders.
- Communicate with colleagues based at our Singapore and China facilities by email.
- Obtain pricing, availability and lead-time information from suppliers to support customer quotations and order fulfilment.
- Communicate with the After-Sales team regarding customer requirements for quotations.
- From time to time, assist with ordering of stock via the inventory management system and expedite orders and transport arrangements.
- Ensure HSE policies are followed.
- Provide general administrative support to the wider team as required.
Special Requirements
- Must be computer-literate and proficient in MS Outlook, Word and Excel.
- Excellent verbal and written communication skills.
- Customer-focused approach with a commitment to delivering excellent service.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Good problem-solving skills and an ability to use own initiative.
- High level of accuracy and attention to detail.
- Team player with a proactive attitude.
- Ability to work both independently and as part of a team.
- Good attention to detail and effective time management skills.
- Able to demonstrate a good level of education, particularly regarding spoken and written English language and mathematics, preferably with Maths and English GCSE or equivalent.
- Previous experience in a sales administrator role preferred.
- Experience of ERP systems, including Microsoft Dynamics AX would be advantageous but not essential as full training will be provided.
About the Company
RAM Lifting Technologies is part of a global group specialising in the design, manufacture and support of container handling equipment for ports and terminals worldwide. Operating across more than 70 countries, the group maintains facilities in the UK, Singapore and China and is recognised as a leading supplier to the global ports industry.
Hours of Work
Monday to Friday, 9:00 am to 4:30 pm, with a 30-minute break for lunch.
Benefits
- Free on-site parking
- 25 days annual holiday, plus bank holidays
- Annual bonus, subject to group performance
- Company pension scheme
- Free tea & coffee
- Sick pay scheme
Pay: £27,000.00-£30,000.00 per year
Work Location: In person
