The Role
On behalf of our client, we are seeking a Claims Administrator / Receptionist to join a busy team. This role combines front-of-house reception duties with end-to-end claims processing and general office administration.
Reporting to the Claims Team Lead, you will support clients, insurers, and internal teams while helping to maintain a professional and efficient office environment.
Responsibilities will include
- Answer and direct incoming telephone calls professionally.
- Take accurate messages and ensure they are passed on correctly.
- Act as the first point of contact for visitors and callers.
- Process and manage claims accurately from start to finish.
- Enter and update claims on internal systems and spreadsheets.
- Produce and prepare claim documentation and payment packs.
- Scan, file, and email claim-related documents.
- Liaise with insurers, engineers, and clients.
- Produce invoices, including storage, recovery, repair, and VAT where applicable.
- Monitor and chase outstanding payments.
- Assist with cheque processing, allocation, and filing.
- Maintain stationery and office supplies.
The Person
The ideal candidate is highly organised, detail-oriented, and has excellent communication and telephone skills. You will be proactive, reliable, and comfortable working in a busy office environment.
- Strong attention to detail and accuracy.
- Excellent communication and telephone manner.
- Highly organised with good time management.
- Proficient in Microsoft Office and basic office systems.
The Salary
£25 - £28,000 per annum (depending on experience).
The Hours
Full-time, 37.5 hours per week, Monday to Friday, 8:30am – 5pm with a one-hour lunch break.
The Location
Hambrook, Bristol – office based. Access to your own transport is advantageous due to limited public transport links.
The Benefits
- Company pension.
- On-site parking
- 22 days’ holiday plus bank holidays
INDLS
Pay: £25,000.00-£28,000.00 per year
Work Location: In person
