Position: Client Liaison and Support Officer
Location: Bolton
Reporting to: Client Support Team Manager
Hours: 35 hours per week, Monday to Friday, 9-5pm
Salary: £24,479.00 pa
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
Client Liaison and Support Officers provide a vital role for CDER group in supporting Client Managers in ensuring the delivery of a first-rate service to our clients. The Client Liaison and Support Officer will provide day to day support to our clients through telephone and email contact and undertake various administrative duties to support our clients’ needs and requests. Based in Bolton the role demands exceptional communication skills and attention to detail ensuring that our client’s instructions and expectations are met and carried out in an accurate and efficient manner.
Benefits
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Extra holiday days available to buy, up to five days per year
- As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Provide telephone, email and web-access support to our clients ensuring client requests are recorded and cases updated accordingly or escalated and monitored for timely resolution
- Review and distribute weekly and monthly performance reports to clients
- Facilitate the production of ad-hoc client reports, special requests and statistical information
- Monitor the timely dispatch of client remittances
- Ensure invoice and remittance queries are responded to correctly and without delay
- Identify client web requirements and provide training as required
- Support the Client Managers in the provision of information and reports required for performance review meetings
- Ensure compliance with legal and regulatory requirements
- Ensure refund requests and complaints via the client are processed within the agreed timescales.
- Manage client concerns and compliments and escalate these to the Client Managers
- Complete case sample auditing for all contracts and upon client request and escalate any failure points to the relevant Client Manager
- Maintain excellent communication lines across departments to ensure client specifications and contract conditions are understood and adhered to
- Support the development of a team structure and share best practice with colleagues
Personal qualities, experience, and skills
- Good level of education including GCSEs in English & Maths
- IT literate, expert in Microsoft Office Packages including Excel.
- Excellent verbal and written communication skills
- Ability to work independently and or as part of the team
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
Job Types: Full-time, Permanent
Pay: From £24,479.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
