Overview
We are seeking a professional and friendly Receptionist/Front of House to join our team. This role is vital in creating a welcoming environment for guests and visitors, ensuring smooth front desk operations, and providing excellent guest services. The ideal candidate will possess strong communication skills, a polished appearance, and a passion for providing a welcoming experience for residents and visitors to the care home.
Roles & Responsibilities
Reception
- Respond to all enquiries from service users, family of service users and visitors and redirect these enquiries in the appropriate manner to the relevant person
- Actively market the care centre and promote a positive and professional profile within the local community.
- Welcome visitors and potential service users.
- Maintain an effective and informative reception area, displaying relevant information in relation to the Care Centre.
- IT tasks are required, computer skills are required for this role.
Communication
- Act courteously toward staff members, service users and their visitors.
- Attend staff meetings.
- Always act in a manner which respects and promotes the confidentiality of Service Users, Staff and any other involved parties.
Training & Development
- Maintain professional knowledge and competence.
- Attend mandatory training days/courses, on or off site, as and when required.
Health & Safety
- Report immediately to the Home Manager, or Person in Charge, any accident or potential accident incurred by a service user, colleague, visitor or self.
- Understand, and ensure the implementation of, the Care Centre’s Health and Safety policy, and Emergency and Fire procedures.
- Promote safe working practice within the Care Centre.
- Ensure the security of the Care Centre is maintained at all times
- Staff are responsible for ensuring that they understand the Infection Prevention and Control Policy. They should be fully aware of how and when to use PPE as per company policies and procedures in line with local and national guidelines
Other Duties
- Other such reasonable duties within the general scope of the job title at the Home Managers discretion.
Pay: £12.71 per hour
Benefits:
Work Location: In person
