Teqniq is searching for a Business Support Officer to work in the public sector.
37 hours per week.
24 week contract.
3 days in the office, 2 days working from home.
Job Description:
This role is to offer administrative support in our in-house damp, mould & disrepair team. Primarily, the role will consist of damp, mould & disrepir case management.
"You should have experience in a customer focused role and be able to use various software packages to raise repairs orders for our housing stock, book appointments and process invoices.
You should be confident working with minimal direction, balancing competing priorities and responding to situations quickly and be able to communicate comfortably with customers, colleagues and contractors by phone and email.
You should be experienced in inputting data accurately and efficiently.
We operate an agile working policy with a mixture of home and office-based working.
As part of the role you will be expected Administer and progress damp, mould, and disrepair cases at authority owned accommodation to improve property conditions for tenants and defend disrepair claims successfully.
Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Accountabilities:
1. Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.
2. Work alongside colleagues and on-site technical officers and contractors undertaking surveys and delivering works, and the authority’s legal services section, to actively progress and resolve damp, mould, and disrepair issues.
3. Support the delivery of initiatives to prevent damp, mould, and disrepair occurring at the authority’s housing stock.
4. Support the effective management of contracts.
5. Assemble and analyse data and produce management and performance information.
6. Engage with customers, respond to queries and concerns, and support the management of complaints.
7. The postholder will be required to undertake such other duties commensurate with the grade, and / or hours of work, as may be reasonably be required.
8. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with authority policies.
TEQ-0626-OR106298
IND1
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
Job Type: Full-time
Pay: £12.71 per hour
Work Location: In person
