Job Overview
We are seeking a dedicated and organised Care Home Administrator to oversee the daily administrative operations within Nelson Manor. The successful candidate will play a vital role in ensuring smooth communication, efficient management of records, and effective coordination between staff, residents, and external agencies. This role offers an excellent opportunity for individuals with strong organisational skills and experience in office administration to contribute to a compassionate environment that prioritises high-quality care.
Duties
- Managing and maintaining accurate records through data entry and filing systems
- Personnel administration inclusive of recruitment, DBS, contracts, amendments, input supervisions, appraisals, and file audits. References, offer and termination letters. Disciplinary paperwork in line with company policy and procedures.
- Scanning and sending documents to Directors and Group Administrator as needed, including timesheets for payroll.
- Residents' administration - Contracts, personal allowances. Recording new residents admitted and discharged. Updating Occupancy live bed tracker. Personal allowance monies in/out involving purchases, hairdressers and trips out. Returning voting forms for residents. Updating files for NOK and GP.
- Chasing payments / contracts with local authorities. Banking cheques, posting mail and purchases. Taking charge of comfort funds for any monies raised.
- TV licencing for the home. Petty cash reconciliation and safe management.
- General office duties as needed. Acting as first point of contact for visitors, families of residents and new enquires.
- Ensuring the foyer and office are clean, tidy and presentable, ensuring confidentiality is met and GDPR compliant.
- Handling correspondence via email, phone, and postal services with professionalism and courtesy
- Invoicing and financial record keeping
- Responding to enquiries promptly and providing exceptional phone etiquette
- Ensuring the organisation’s administrative procedures comply with company policies
Experience
- Proven office experience or administrative background is preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools
- Strong organisational skills with the ability to prioritise tasks effectively
- Excellent typing skills with high accuracy and speed
- Demonstrated data entry experience with attention to detail
- Good communication skills, including professional phone etiquette
- Clerical experience that showcases ability to manage multiple responsibilities efficiently
This role is ideal for motivated individuals eager to utilise their organisational skills within a dynamic environment.
Pay: £24,420.00-£32,500.26 per year
Benefits:
Work Location: In person
