Knowledge Manager
At Clinical Partners, we provide specialist mental health and neurodevelopmental services that make a real difference to people’s lives. We’re looking for an experienced Knowledge Manager to take ownership of and evolve our internal knowledge infrastructure, supporting a fast-paced, high-growth health-tech environment.
This is a pivotal role responsible for ensuring that Patient Services teams can access accurate, up-to-date, and easy-to-use information quickly and efficiently. You’ll bring structure to a growing knowledge base, drive adoption across teams, and work closely with clinical, product, and operational stakeholders to ensure documentation is clear, relevant and impactful.
This is a high-impact opportunity to own and shape a critical function within a scaling organisation, working in a high-visibility role with strong stakeholder interaction, where you’ll have a direct influence on improving service quality and driving operational efficiency
This is a remote role, occasional travel may be required to attend meetings as required.
Key Responsibilities:
Knowledge Base Ownership
Own and manage the internal knowledge base (e.g. Confluence), ensuring content is accurate, structured, and easy to navigate
Establish and maintain taxonomy, tagging, and content standards
Conduct regular audits to identify gaps, outdated material, and areas for improvement
Manage version control for policies, SOPs and process documentation
Content Strategy & Creation
Work with clinical, product, and operations teams to translate complex information into clear, usa-ble documentation
Create and maintain SOPs, policies, process guides, FAQs, and decision trees
Develop templates and style guidelines to ensure consistency across all content
Adoption & Enablement
Champion a knowledge-first culture across Patient Services
Deliver onboarding sessions and ongoing training to drive engagement
Monitor usage metrics, search behaviour and content performance
Continuous Improvement
Lead regular content review cycles with stakeholders
Identify opportunities to improve service quality and reduce repeat queries
Use data and feedback to optimise documentation and user experience
Recommend improvements to tools, systems, and processes
Requirements:
Essential
5+ years’ experience in knowledge management, documentation, or content operations
Proven experience managing structured knowledge bases at scale
Excellent written communication able to simplify complex processes
Experience working cross-functionally (ideally with clinical or operational teams)
Strong organisational and problem-solving skills
Comfortable working in a fast-paced, evolving environment
Desirable
Experience in health-tech, healthcare, or a regulated environment
Familiarity with tools such as Confluence, Guru, or Notion
Experience supporting customer support or patient services teams
Knowledge of content analytics and using data to drive improvements
Remuneration and Benefits:
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£50-£55,000 annual salary
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25 days paid holiday (increasing with service to 28 days) plus bank holidays.
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A day off for your birthday.
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Healthcare Cash Plan
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Benefits Platform
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Life Assurance
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Discount Vouchers
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Flexible working opportunities to suit your personal needs
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Opportunities to take part in charitable events
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Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Equal Opportunities Employer:
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement:
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
