Client Support Specialist (Health Insurance Administrator) - Fully Remote (UK)
Salary Range:£28,000-£32,000 (depending on experience) + benefits
Lifepoint Healthcare Ltd | Private Medical Insurance (PMI) Brokerage
We work with leading insurers including Bupa, AXA Health, Aviva, Vitality, WPA and Freedom Health - ideal for someone experienced in PMI administration looking for a professional, friendly remote role. 2 years industry experience minimum.
Join our award-winning team
We’re an award-winning Private Medical Insurance (PMI) brokerage, supporting both individual and SME clients across the UK.
Our team is warm, close-knit, and known for doing things properly.
We’re now looking for an experienced Client Support Specialist / Health Insurance Administrator to join our growing remote team.
This role suits someone who already understands how health insurance works - perhaps from an insurer, intermediary, or healthcare background. Applicants must have recent experience within PMI or a similar health-insurance environment - unfortunately, this isn’t a training role.
If you’re organised, detail-driven, and thrive in a high-performing yet supportive environment - this could be the perfect fit.
Our ideal candidate will already have experience working within Private Medical Insurance — perhaps at a broker, intermediary, or insurer such as Bupa, AXA Health, Vitality, Aviva, WPA, or Freedom Health. You’ll be familiar with renewals, quotes, member changes, and policy administration.
The Role
You’ll work alongside our advisers to deliver exceptional support to our clients and ensure their renewals, claims and day-to-day service run seamlessly.
Your main responsibilities will include:
- Preparing renewal packs, client files and review summaries
- Keeping the CRM system up to date and accurate
- Collating premium and claims information and following up with insurers
- Negotiating discounts to help clients get the best value
- Spotting opportunities for advisers to review or switch policies
- Producing new-business quotes and managing client communications
- Handling inbound calls and emails from clients
- Maintaining tidy, compliant records
- Supporting the full renewal process end to end
About You
We’re looking for someone who:
- Has recent/current Private Medical Insurance (PMI)/ health insurance administration experience (consumer or SME)
- Has excellent attention to detail and strong organisational skills
- Communicates clearly - both written and verbal
- Can juggle multiple priorities calmly and efficiently
- Enjoys working as part of a team and contributing ideas
- Is comfortable working fully remote (we operate like one office on Teams)
- Takes pride in their work and wants to be part of something meaningful
- You should be able to describe real examples of renewals or member changes you have personally administered end-to-end, the insurers you worked with, and the systems you used.
This isn’t a role for someone who just wants to “get by.”
We’re a genuinely caring, professional, and hardworking team - and we’re looking for someone who brings that same energy and pride.
This is not suitable for candidates coming from: general office administration without PMI exposure; insurer call-handling or claims-only roles with no policy administration; or those looking to move into health insurance for the first time.
What We Offer
- Salary: £28,000-£32,000 depending on experience (PMI background essential)
- Hours: Monday-Thursday 9:00–17:30, early Friday finish during winter months
- Holidays: 33 days (includes bank holidays and published religious/seasonal dates)
- Benefits: Pension, private medical insurance, group life insurance, group income protection, cash plan, wellbeing programme.
- Development & Progression: Ongoing development and support for someone already operating at a professional level.
- Culture: Supportive, down-to-earth, and growth-focused. We look after our people and believe in genuine teamwork.
How to Apply (Please Read Carefully)
We don’t use the Indeed “Apply” button.
Please email your application directly to:
isaac @ lifepointhealthcare.co.uk
Subject: Client Support Specialist – [Your Name]
Include:
- Your CV
- A cover letter
- A short video (max 3 minutes) answering these five questions:
1. Why are you interested in this position?
2. What do you know about Lifepoint?
3. What’s your ideal work environment?
4. What are your strengths?
5. Where do you see yourself in five years?
Application Questions
- PMI experience (must-have): Do you have at least 2 years' recent experience in Private Medical Insurance administration (broker, intermediary, or insurer)? Please briefly describe the insurers and systems you've worked with and the tasks you handled (renewals, member changes, quotes, claims follow-up).
- Work eligibility: Are you currently based in the UK and eligible to work here full-time?
- Remote readiness: Have you successfully worked fully remote (not hybrid) for at least 1-2 years?
- Pay alignment: The basic salary range is £28,000-£32,000 depending on experience, plus benefits. Does this align with your expectations?
- Work style: This role prioritises accuracy, compliance, and reliable client support over speed or volume. Which best describes you?
- I take pride in getting the detail right and supporting clients thoroughly
- I prefer fast-paced, high-volume environments
We look forward to hearing from you.
Team Lifepoint :)
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Work from home
Application question(s):
Are you currently based in the UK and eligible to work here full-time?
Have you successfully worked fully remote for at least 1 year?
The salary range for this role is £28,000 – £32,000 depending on experience. Does that fit within what you’re realistically considering?
- 5. Communication & accuracy focus
This role involves client communication and detailed administrative work. Which best describes you?
☑️ I enjoy working accurately with detailed information and client service? or
☑️ I prefer fast-paced sales or target-driven roles. ?
- 1. Private Medical Insurance experience (must-have)
Do you have at least 2 years of experience working within Private Medical Insurance (PMI) - e.g. with an insurer, intermediary, or broker?
Work Location: Remote
