JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: ICT Data Centre Shift Engineer
Job Description
To provide on-site support for the provision and maintenance of ICT and Engineering services within the data centre environment. These activities typically include the provision and fault diagnostic / rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment (servers, switches, routers etc) and general engineering maintenance & housekeeping of the critical services.
Key Responsibilities
To receive, respond and resolve Break / Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner.
To receive, assess and complete patching / de-patching requests (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.
To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.
Ensure all deployments are installed to applicable internal, manufacture and industry standards.
Provide remote hands problem solving support (server reboots, backups, visual inspections etc).
Assist in carrying out basic M&E assistance within the Data Centre on agreement with the Data Centre Site Lead or ICT Team Lead
To escort third party engineers and ensure their compliance with the site standards.
Carry out daily housekeeping checks of the data halls and record their findings.
Ensure that all records are updated following any changes made.
Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to always ensure safe working practices.
To develop a good working relationship with all members of JLL staff and Client representatives.
Ensure the provision of a Safe and Healthy working environment. To include the wearing of uniform and PPE.
To operate a Permit to Work System in accordance with JLL Quality, Health & Safety procedures, and client requirements.
Ensure up to date shift logs / Shift Handover documents are always completed/kept up to date.
Overseeing and monitoring of sub-contractors works whilst they are on site undertaking pre-approved maintenance.
To provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s and site coverage.
Undertake other tasks as defined and requested by local management.
Accountabilities
Accountable to the ICT Operations Manager
The post holder does not have any directly reporting staff.
This post carries no direct budgetary responsibility.
Provide fleetwide support as required covering the VIRTUS campus (Slough, Hayes & Stockley Park)
Qualification and Skills
A good basic education is essential, with good written and spoken English and basic mathematical skills.
Training (accredited desired) in the installation of copper and fibre structured cabling systems.
Knowledge of copper and fibre transmission principles.
Knowledge in the use of handheld data cabling test equipment including testing parameters and testing techniques.
Good communication skills, both written and verbal
Committed to the delivery of excellent customer service.
Self-motivated, ability to work on own initiative.
Punctual and reliable.
Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines.
A team player, able to work with both JLL and client stakeholders at all levels.
Able to make informed decisions as required and working to defined Service Management processes.
Physically fit and able to carry tools and components by hand.
Able to ascend and descend vertical access equipment and able to work at heights.
Experience
Installation and maintenance of copper and fibre structured cabling systems.
A good knowledge of IT equipment and their components including server, switch and blade technology.
An understanding of the Data Centre environment, and the working restrictions applicable to such environments.
Proficient in the use of Microsoft Office applications.
A good understanding of fault diagnostic techniques including the use of handheld test equipment.
Desirable
Two years of IT deployment/support experience.
Previous data center experience.
Previous experience of using ServiceNow and Maximo
CDCTP certification
Role Requirements
Must be willing to works shifts, provide holiday and sickness cover at short notice and be flexible in their working patterns.
Must be willing to travel to support operational delivery.
Must hold a full UK driving license and able to use company vehicle (where available) to travel between sites.
Own a vehicle in the event the company vehicle is not available.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
