Job Title: Customer Service Advisor
Location: Bolton, Greater Manchester
Contract Type: Permanent
The Brief:
We are looking to recruit an experienced Customer Service Advisor to join our team at Europe’s largest Dental Laboratory.
This is an excellent opportunity to be part of a market leading team in a highly varied role. This dynamic position involves interacting and working with some of the largest dental practices and most prominent corporate groups in the UK, acting as the primary point of contact for the accounts you manage.
You will have the opportunity to be part of a well-established, high performing and growing team, working alongside colleagues from our other departments, benefiting from a professional and supportive environment.
About the Team:
You will be joining a wider team of multiple advisors working closely with an experienced Customer Service Manager. The team are renowned for their collaborative working environment, and you will have the opportunity to work with multiple different departments within the business. This role offers strong support and training opportunities and a clear path for development. With constant opportunities to improve and learn new skills as part of our commitment to ensuring our team members are able to enjoy both career and skills development. You will be part of a team focused on the development of strong client relationships nationwide.
Role Details:
- Location: Bolton, Greater Manchester
- Hours: 8:30am – 5pm, with a 30-minute lunch and two paid 10-minute breaks.
- Salary: Competitive
- Benefits/ What we will offer you:
- Market leading, high performing and expanding team.
- Clear path for progression and development.
- Brand new Headquarters with modern on-site facilities including gym.
- Close, collaborative and social environment with a strong focus on work life balance.
- Free car parking.
- Uniform provided
Key Responsibilities:
- Assist customers with account creation.
- Organise and manage your tasks independently.
- Work effectively both individually and as part of a team.
- Thrive in a professional and fast-paced environment.
- Provide exceptional customer service through video, phone, and written communication.
- Exhibit a positive and proactive attitude.
- Strong problem-solving skills
- Ability to learn and adapt to new skills and tasks.
- Manage and resolve customer complaints efficiently.
- Escalate enquiries to the appropriate teams when necessary
Qualifications and Requirements:
- High school certifications or equivalent.
- Proficiency with computers and computer systems.
- Fluent English speaker with strong written and verbal communication skills.
- Minimum of 2 years’ experience in a customer service role.
- Experience with CRM systems would be advantageous but isn't a requirement.
At Swift Dental we value a diverse and inclusive environment, committed to ensuring a healthy workplace environment where our team feel valued and included and we want to attract and encourage applications from all suitably qualified candidates.
Job Types: Full-time, Permanent
Pay: From £27,040.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
