Kenilworth, Warwickshire
Full-Time Preferred | Part-Time Considered (Minimum 3 Days Per Week)
Are you highly organised, customer-focused, and looking for a varied role where no two days are the same?
We are a successful, independent estate agency based in Kenilworth seeking an enthusiastic Administrative, Sales & Client Support Officer to join our friendly and busy team. This is an excellent opportunity for someone who enjoys administration, customer service, marketing support, and working closely with clients in a fast-paced environment.
Whether you already have estate agency experience or are looking to bring your transferable skills into the property industry, we'd love to hear from you.
The Role
This is a multi-faceted position supporting both the administrative and sales functions of the business. You will play a key role in ensuring the smooth day-to-day operation of the office while delivering exceptional service to our clients.
Key Responsibilities
Administration & Office Support
- Managing and maintaining our property database and shared systems.
- Booking valuation appointments and property viewings.
- Adding and updating applicant and vendor records.
- Preparing properties for marketing, including:
- Property descriptions and details.
- Uploading photographs and floorplans.
- Creating bespoke property brochures.
- Managing EPC documentation.
- Maintaining customer records and compliance documentation.
- Completing administrative forms and required checks.
- Monitoring office stationery supplies and placing orders when required.
Sales & Client Support
- Preparing client communications and mail merges.
- Supporting the team with marketing campaigns and activities.
- Updating website content and social media channels.
- Accompanying prospective buyers on property viewings.
- Obtaining and communicating viewing feedback to vendors.
- Handling enquiries from vendors, applicants, buyers and the general public.
- Delivering outstanding customer service at every stage of the property journey.
About You
We're looking for someone who is:
✔ Highly organised with excellent attention to detail
✔ A confident communicator, both written and verbal
✔ Friendly, professional and client-focused
✔ Comfortable managing multiple tasks and deadlines
✔ Proficient in Microsoft Office, particularly Outlook and Excel
✔ Confident learning and using software systems
✔ Positive, proactive and adaptable in a busy environment
Experience
- Estate agency experience would be advantageous but is not essential.
- Previous experience in administration, customer service, sales support, office management, or marketing would be highly valued.
What We Offer
- A varied and rewarding role within a well-established independent estate agency.
- Supportive and friendly working environment.
- Opportunity to develop skills across administration, marketing, sales support and client care.
- Competitive salary based on experience.
Working Pattern
- Full-time preferred.
- Part-time applications will be considered for the right candidate (minimum 3 days per week).
To apply, please send your CV and a brief covering note explaining why you would be a great fit for the role.
Pay: £24,500.00-£27,000.00 per year
Work Location: In person
