Job Title: Director of Product and AI
Reporting to: Managing Director
Location: Hybrid – Bristol / London (2 Days per week in a Newcross Office)
Salary: Competitive (to be discussed on application)
Contract type: Full time, Permanent Contract
Working Pattern: Core working hours are 9:00am – 5:30pm
Who are we?
At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—driven by our values of Integrity, Respect, Empathy, and Teamwork.
We combine technology, insight, and human compassion to empower healthcare professionals and improve outcomes for those who need care most.
Now, we’re looking for an exceptional Director of Product & AI to join our Senior Leadership Team and play a pivotal role in driving our next phase of growth and innovation.
Who are you?
At Newcross Healthcare, we're on a mission to transform the way healthcare is delivered through technology, innovation and exceptional customer experience.
We're looking for an experienced Director of Product & AI to lead our Product function and shape the next generation of digital products and AI-enabled services that support healthcare professionals, clients and our colleagues.
This is a rare opportunity to define the product vision for a growing healthcare organisation, embedding product excellence while driving the intelligent use of AI to improve customer experience, operational performance and commercial success.
Working as part of the Senior Leadership Team, you'll influence organisational strategy, work closely with the Managing Director and Board, and lead a product-led transformation that delivers measurable business outcomes.
What will you do?
Whilst a full job description can be supplied, some of the key responsibilities include:
You'll own the strategic direction of Product and AI across the organisation, ensuring our investments create meaningful value for our customers and the business.
Your responsibilities will include:
- Defining and delivering our Product and AI strategy aligned to our business goals.
- Building and leading a high-performing Product function, embedding best practice across Product Management and Product Ownership.
- Creating customer-led product roadmaps that deliver measurable business outcomes.
- Driving product innovation using customer insight, operational feedback and market intelligence.
- Identifying opportunities to apply AI, automation and intelligent workflows to improve customer experience, productivity and operational efficiency.
- Leading product-led transformation programmes that simplify processes and improve the way we work.
- Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully.
- Establishing clear governance, prioritisation frameworks and success measures across the product portfolio.
- Using data and customer insight to inform investment decisions and continuous improvement.
- Acting as a trusted advisor to the Executive Team and Board on Product, AI and digital transformation.
What we're looking for
We're looking for an inspirational Product leader with a passion for building products that solve real customer problems and deliver measurable business value.
You'll bring:
- Significant experience leading Product teams within a technology-enabled or digitally transforming organisation.
- A proven track record of defining and delivering successful product strategies and roadmaps.
- Experience leading product-led transformation and organisational change.
- Strong experience building and developing Product Managers and creating high-performing product teams.
- The ability to identify and apply AI, automation and emerging technologies to improve products, services and business performance.
- A strong understanding of customer-centred product development, user experience and data-driven decision making.
- Experience partnering with Technology, Engineering and Data teams to successfully deliver digital products.
- Strong commercial acumen with the ability to link product investment to measurable business outcomes.
- Excellent stakeholder management skills, including experience working with Executive teams and Boards.
- Outstanding leadership, communication and influencing skills.
It would be great if you also have experience in:
- Healthcare, workforce management, staffing or other regulated sectors.
- SaaS or digital platforms.
- CRM, workflow management or operational systems.
- AI, intelligent automation, predictive analytics or conversational AI.
- Customer experience or service transformation.
Why join Newcross?
At Newcross Healthcare, you'll have the opportunity to make a genuine impact on people's lives while helping shape the future of healthcare.
You'll join a collaborative and ambitious leadership team that values innovation, continuous improvement and customer focus. You'll have the autonomy to shape our Product strategy, champion AI innovation and lead transformational change across the organisation.
If you're excited by the opportunity to build outstanding products, harness the potential of AI and deliver meaningful improvements for healthcare professionals and customers, we'd love to hear from you.
Apply today and help us redefine the future of care.
What happens next:
Complete our Smart Application process to self qualify:
To apply for this role, please submit your CV and complete the short screening questionnaire which will make sure this opportunity aligns with your experience and expectations and they will help us review your application more efficiently.
To apply and find out more about us click here: https://www.newcrosshealthcare.com/
We look forward to learning more about you!
Equality, diversity, and inclusion:
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.
#INDNX100
Job Types: Full-time, Permanent
Application question(s):
- Do you have the right to work in the UK, without restrictions?
- Which of our Group Values (Respect, Integrity, Teamwork and Empathy) best describes you and why?
- What experience do you hold that is relatable to this role?
- .What is your notice period / or when would you be available to start?
- Briefly tell us a product or technology strategy you led end-to-end, and what measurable business impact did it deliver?
- What is your current salary and any benefits?
Work Location: In person
