Join our team at Fallowfield!
Are you ready to join a dynamic team at our Fallowfield, Greater Manchester branch? We're on the lookout for a Customer Service Apprentice with a keen interest in being trained in all aspects of the timber/building supplies industry. Someone with a willingness to learn and with excellent communication skills. The candidate will need to be tidy and methodical in their approach as well as hard-working, reliable and an excellent team-player. A positive and friendly personality is always a requirement in this person-to-person trading environment.
Putting people at the heart of what we do
With more than 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
With a nationwide network of branches supplying timber, building and plumbing and heating materials, kitchens, bedrooms and bathrooms and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.
Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.
Customer Service Apprentice role responsibilities
- Serving customers, both at the sales counter and over the phone.
- Use of our sales computer system to enable goods to be charged to both our cash and account customers.
- Assist in the understanding and correct selection of the range of products which our customers require.
- Sorting stock deliveries in the shop, maintaining a tidy and safe environment for both customers and work colleagues.
- Other duties and responsibilities express and implied which arise from the nature and character of the post within the branch as deemed by your line manager.
What are the requirements for this role?
- GCSE English and Maths plus three other subjects (Grade 4 or above)
- Proficient in written English, with a keen attention to detail
- Excellent PC skills including Microsoft Office
- The candidate will be required to commit to completing all applicable internal and external training courses, including our own Howarth Online Academy learning modules.
- You’ll be an enthusiastic, approachable and motivated person with a proactive and ‘can do’ attitude.
- You’ll also be team oriented with a strong sense of responsibility.
- You’ll need to be available to work full-time: Monday to Friday inclusive plus alternate Saturday mornings (0800-1200).
Why choose Howarth Timber & Building Supplies for your next role?
Howarth Timber is a family-owned company, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:
- 31 days’ holiday, inclusive of Statutory Bank Holidays
- Option to buy up to an additional 5 days’ annual leave per annum or sell up to 3 days’ annual leave per annum
- Length of service awards
- Contributory pension scheme
- Company sick pay
- Colleague referral bonus scheme — if you refer someone for an HGV Driver role and they successfully complete their probationary period, you’ll receive a £500 bonus. T&Cs apply.
- Enhanced paternity and maternity pay
- Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
- Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
- Colleague Merchant Branch discount
- Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
- Excellent training and development and scope for career progression
Application deadline: 29th June 2026
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Job Types: Full-time, Apprenticeship
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Fallowfield M14 6WN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please confirm that you are available to work full-time, Monday to Friday inclusive plus alternate Saturday mornings (8 am until 12 noon)
- Please provide full details of what interests you about this apprenticeship vacancy.
- Please state whether you are able to reliably commute to Fallowfield, Greater Manchester.
Education:
- GCSE or equivalent (required)
Experience:
- Microsoft Office: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Fallowfield M14 6WN (required)
Work Location: In person
