Job Advert
ETL Systems Ltd
ETL Systems has been at the forefront of RF design and manufacturing for over 35 years. It designs and builds essential elements of critical satellite communications infrastructure. Its culture of innovation and its solutioneering approach have established it as a market leader. ETL’s rapid growth and success have been recognised at the UK's highest level; it has won three Queen’s Awards for Enterprise in International Trade. As a testament to that success, the top 20 satellite operators and teleports in the world utilise ETL’s products. Today, the company offers a full suite of solutions between the antenna and the modem. ETL Systems is thriving and actively seeking a couple of professionals to join our dynamic team during this exciting period of growth.
ETL People benefits
-
25 days of holiday per year (plus bank holidays), increasing with the length of service.
-
Buy and sell holiday scheme
-
Remain healthy with ETL’s Health Cash Plan.
-
Company Pension
-
Company bonus scheme and salary reviews
-
Continuous training and professional development
-
Casual Business Dress
-
Complimentary refreshments
-
Exciting corporate gatherings each year
-
Free onsite parking, car share scheme, and EV charging at selected sites.
-
Complimentary onsite employee gym with free weekly exercise classes.
-
Subsidised on-site employee café (available only at Hereford).
-
ETL People Perks: Take advantage of discounts on shopping, vacations, gym memberships, outings, movie tickets, and dining experiences.
Role Overview
As a Customer Relations Executive, your primary role is to be the friendly first point of contact for customers. You'll help with questions about quotes, order progress, or anything else they need. You'll also work closely with Sales Managers to create quotes, proposals, and orders accurately and on time. Your role will involve preparing customer quotes and making sure they reflect the high-quality brand we represent. You'll also collaborate with sales, marketing, operations, and production teams.
Key Accountabilities
-
Create sales quotations promptly.
-
Process sales orders on time.
-
General administration, such as answering incoming telephone calls to the company and updating records within our CRM system and SharePoint.
-
Create new model numbers with product descriptions and product datasheets.
-
Maintain sales resources such as pricelists and product datasheets.
-
Liaise and negotiate with our supply base to achieve the best solution for our customers and suppliers.
Our ideal candidate
This job is excellent for someone who wants an office-based role with flexibility.
-
You should know how to use Microsoft Office and Excel to an entry level with a desire to advance ( basic navigation, data entry, formatting, simple formulas, cell referencing, sorting/filtering, creating basic charts, and saving/printing workbooks)
-
You need to be organised and able to prioritise your work. Our sales admin team works closely to ensure customer requests are dealt with quickly, and you will be a big part of this flexible team.
Desirables
-
Experience with CRM and ERP systems is preferred but not required, as full training will be provided.
Location: Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE.
Closing date: At ETL, we always prioritise efficiency in everything we do. With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.
VISA Sponsorship: ETL Systems is proud to be a Grade A VISA sponsor for skills in short supply within the UK. Unfortunately, we are unable to offer sponsorship for this role.
Agency notice: We would like to source for this role directly.
