Top Homecare is a healthcare consultancy supporting care providers across the UK. We work with homecare agencies and care businesses, helping them with client enquiries, partnerships, administration and customer communication.
We are looking for a reliable and professional Customer Service Advisor to join our team on a part-time basis.
The Role
This role would suit someone who is organised, confident on the phone and able to communicate clearly with clients, partners and internal team members.
You will support with day-to-day customer communication, responding to enquiries, following up with clients, updating records and helping ensure customers receive a professional and helpful service.
Key Responsibilities
Handling inbound and outbound calls in a polite and professional manner
Responding to customer emails and general enquiries
Following up with clients where required
Updating customer records accurately
Supporting with basic administration tasks
Passing relevant information to the correct team member
Maintaining a professional tone when dealing with clients and partners
Helping ensure customers receive timely responses and clear information
Requirements
Previous customer service, call handling or administration experience preferred
Good written and spoken English
Confident telephone manner
Strong attention to detail
Reliable, organised and able to manage tasks independently
Comfortable using email, online systems and basic spreadsheets
Professional attitude and good communication skills
Working Hours
This is a part-time role, approximately 15 to 20 hours per week.
Working hours can be discussed, but availability during normal office hours, Monday to Friday, is preferred.
Benefits
Flexible part-time hours
Remote or hybrid working options
Supportive working environment
Opportunity to gain experience within the healthcare sector
Ongoing training and support provided
Pay: £13.00-£15.00 per hour
Work Location: Remote
