What we offer
Alongside a competitive salary, we offer a great range of benefits including:
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Hybrid/flexible working
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Pension payments doubled by us - up to a maximum employer contribution of 11.3%
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29 days annual leave plus bank holidays
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Enhanced family leave
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Simply Health healthcare plan
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Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
As part of our Rents Team, you will use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You’ll support customers who have significant rent arrears or complex circumstances that affect their ability to pay rent. You’ll support them to address their rent arrears, both during and after the tenancy has ended.
You’ll investigative barriers to payments, drawing on your customer service skills to negotiate sustainable repayment arrangements and taking appropriate action to minimise arrears while helping customers maintain their tenancies wherever possible.
You’ll have worked in a customer service role previously and have experience preparing legal documentation and representing cases at court possession proceedings, alongside a proven track record in debt recovery across a range of housing tenure types. A good understanding of welfare benefits and strong IT skills, including Microsoft Excel and Word, are also essential.
You'll stand out if you have experience of working with management of former tenancy arrears recovery and of the collection processes used.
When we're hiring, we look for people who connect with our KOSMIHC values:
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We know our stuff
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We make it happen
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We care
Feel a connection? If this sounds like you, click on apply now!
**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**
Don’t just find a job, feel it!
Hello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.
Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.
If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.
Connected through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
