Company – The E-Assessment Management Company
Job title – Client Account Manager
Location – Hybrid
Hours – Full time - 40 hours per week
Client Account Manager
Location: Hybrid / UK-Based
Salary: Competitive, dependent on experience
Reporting to: Client Experience Manager
About TEAMCo
TEAMCo partners with awarding organisations, professional bodies, and educational institutions to deliver high-quality, high-stakes assessments across the UK. We pride ourselves on providing exceptional service, operational excellence, and innovative assessment solutions that help our clients achieve their goals.
As our business continues to grow, we are looking for a Client Account Manager to support the Client Experience Manager in delivering an outstanding client experience, driving account growth, and ensuring successful service delivery across our client portfolio.
The Role
The Client Account Manager will play a key role in maintaining and developing client relationships, ensuring operational excellence, supporting commercial growth, and providing accurate forecasting and reporting. Working closely with the Client Experience Manager, Sales Team, Operations Team, and other internal stakeholders, you will act as a trusted point of contact for clients and help drive client satisfaction, retention, and growth.
This role is ideal for an organised, commercially minded individual who enjoys building relationships, solving problems, and delivering exceptional customer service in a fast-paced environment. The successful candidate will be comfortable travelling to client sites across the UK and acting as a professional ambassador for TEAMCo.
Key Responsibilities
Client Relationship Management
- Build and maintain strong, professional relationships with assigned client accounts.
- Act as a primary day-to-day contact for client enquiries, requests, and support.
- Support the Client Experience Manager in managing strategic client relationships and key accounts.
- Develop a deep understanding of client requirements, objectives, and challenges.
- Conduct regular client review meetings and ensure all actions are tracked and completed.
- Ensure clients receive a consistently high level of service throughout their partnership with TEAMCo.
- Attend client meetings and site visits as required.
Service Delivery & Operational Support
- Coordinate with internal teams to ensure client requirements are delivered accurately and on time.
- Monitor service delivery performance and proactively identify opportunities for improvement.
- Support client onboarding and implementation of new services and assessment programmes.
- Escalate risks, issues, and client concerns appropriately while driving resolution.
- Maintain accurate client records, documentation, and communication logs.
- Support operational delivery activities when required, including visits to client sites and test centres.
Commercial & Business Development Support
- Identify opportunities for account growth and additional services within existing client accounts.
- Work closely with the Sales and Business Development teams to maximise client value and revenue opportunities.
- Support the preparation of proposals, presentations, pricing discussions, and client renewals.
- Assist with retention strategies and contract renewal activities.
- Provide insight into market trends, client feedback, and competitor activity to support business development initiatives.
- Represent TEAMCo professionally at client events, networking opportunities, and industry conferences.
Forecasting & Reporting
- Maintain accurate forecasting of client activity, assessment volumes, and revenue opportunities.
- Track upcoming client projects, assessments, and service requirements to support operational planning.
- Provide regular reports and updates to the Client Experience Manager on account performance and future demand.
- Ensure CRM systems and account records are maintained accurately and consistently.
- Support business planning activities through reliable forecasting and reporting.
KPI Management
- Monitor and report against agreed client service and account management KPIs.
- Support the achievement of client retention, satisfaction, and growth targets.
- Analyse account performance data and identify trends, risks, and improvement opportunities.
- Develop and implement action plans to address performance gaps where required.
- Contribute to continuous improvement initiatives across client service processes.
- Assist with the creation of client SOW (Statement of works) and MSA Order forms
About You
We're looking for someone who is:
- A confident communicator with excellent relationship-building skills.
- Customer-focused and passionate about delivering exceptional service.
- Commercially aware with an understanding of account growth and client retention.
- Highly organised with excellent attention to detail.
- Analytical and comfortable working with data, forecasts, and performance metrics.
- Proactive, self-motivated, and able to manage multiple priorities.
- Solution-oriented with strong problem-solving abilities.
- Collaborative and able to work effectively across multiple teams.
- Flexible and adaptable, with a willingness to travel and represent TEAMCo professionally at client and industry events.
Experience & Skills
Essential
- Experience in Account Management, Client Services, Customer Success, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong organisational and stakeholder management skills.
- Experience managing multiple client accounts and competing priorities.
- Experience producing reports, forecasts, and performance updates.
- Proficiency in Microsoft Office applications and CRM systems.
- Willingness to travel throughout the UK as required.
Desirable
- Experience working within education, assessment delivery, awarding organisations, or professional services.
- Understanding of project delivery and operational service management.
- Experience supporting commercial growth activities and account development.
- Knowledge of computer-based testing or examination delivery environments.
- Full UK driving licence.
Success Measures (KPIs)
Performance in this role will be measured against:
- Client satisfaction and feedback scores.
- Client retention and renewal rates.
- Achievement of agreed service delivery KPIs.
- Accuracy of client forecasting and reporting.
- CRM data quality and account management standards.
- Timely completion of client actions and project milestones.
- Identification and conversion of account growth opportunities.
- Contribution to revenue growth within existing accounts.
- Effective management of client risks and issues.
What We Offer
- Opportunity to work with leading awarding organisations and educational institutions.
- A collaborative and supportive team environment.
- Professional development and career progression opportunities.
- Exposure to high-profile, high-stakes assessment programmes.
- Flexible working arrangements.
- Competitive salary and benefits package.
Apply Now
If you are passionate about building strong client relationships, delivering exceptional service, and contributing to business growth, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £37,500.00-£42,500.00 per year
Benefits:
- Company pension
- Work from home
Application question(s):
- Please advise us of your current notice period and salary with application
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London E1W 2SF
