Job Title: Medical Secretary
Reports to: Practice Manager
Hours: 30-35hrs per week
Salary £14 per hr
Location: Karis Medical Centre
Job Summary
To provide comprehensive medical secretarial and administrative support to the clinical team while leading the day-to-day administration of patient complaints, Zero Tolerance cases, SARs and governance-related correspondence. The postholder will ensure referrals, correspondence and investigations are managed accurately, professionally and within statutory and practice timescales.
Key Responsibilities
· Provide a high-quality medical secretarial service including typing clinical correspondence, referrals and reports.
· Process referrals using ERS and liaise with hospitals and community services.
· Manage incoming emails, patient correspondence and administrative queries.
· Maintain accurate patient records on EMIS and undertake clinical coding where appropriate.
· Process/Handling SARs
· Manage, process and coordinate all patient complaints from receipt to final response.
· Maintain the complaints tracker, monitor deadlines and coordinate investigations.
· Analyse complaint themes and prepare governance reports for the Practice Manager and Partners.
· Manage Zero Tolerance incidents, prepare warning letters and maintain investigation records.
· Support Significant Event Analysis (SEA), Patient Safety Incident Investigations (PSII) and Root Cause Analysis (RCA) Creating lear.
· Maintain confidentiality and comply with GDPR, NHS Complaints Regulations and Practice policies.
· Provide reception and administrative cover where required.
Essential Criteria
· Previous medical secretary or NHS administrative experience.
· Excellent written and verbal communication skills.
· Strong IT skills including Microsoft Office and EMIS (or similar clinical systems).
· Ability to manage sensitive information confidentially.
· Excellent organisation, prioritisation and analytical skills.
· Experience of handling complex administrative workloads.
Desirable Criteria
· Experience managing NHS complaints.
· Knowledge of Zero Tolerance procedures.
· Experience with SARs, governance or quality improvement.
· Understanding of NHS Complaints Regulations.
Pay: £14.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
