VIC Manager - Givenchy - Harrods

Givenchy -
London

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Job details

Permanent | Full-time

Qualifications

Mandarin
Sales
Arabic
Russian
Customer relationship management
Business coaching
Leadership
Communication skills

Full job description

Position

MAIN PURPOSE

As a VIC Manager, you will lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. You will be a reference and ambassador of the Maison on the sales floor, embodying excellence through expertise, influence, and example. You will act as a Client Specialist, welcoming clients and delivering luxury customer service to an international clientele and establish strong relationships while maximising profitable sales. In addition, you will be responsible for providing a personalised approach to new and existing clients in order to build a strong clientele network for the boutique. It is expected that most the business generated from the VIC Manager comes from a loyal following of personal clients.

Your mission

YOUR CLIENTS & EXPERTISE

Take full ownership of building, developing, and retaining a strong and loyal client base.
Act as a clienteling expert, setting the standard for long-term relationship building and follow-up.
Create deep emotional connections that go beyond transactions.
Be recognised by clients and colleagues as a trusted advisor and point of reference.
Contribute to the buy related to VIC clients and anticipate the needs of these clients.

YOUR ROLE AS AN AMBASSADOR & MENTOR

Embody the culture, history, and values of the Maison at all times.
Support the integration of new team members by "bringing them on board."
Share best practices, rituals, and standards through example and daily interactions.
Inspire confidence, curiosity, and pride in the Maison among colleagues.
Mentor other sales associates to share best practices to elevate and enhance the overall experience and client relationships in the boutique or in the Givenchy network.

YOUR GROWTH & ENGAGEMENT

Continuously deepen your expertise (product category, craftsmanship, or clienteling).
Seek feedback and coaching as tools to refine your impact and influence.
Stay curious and engaged with collections, brand evolution, and client expectations.
Contribute ideas and initiatives that enrich the boutique experience.

Job responsibilities

Key Responsibilities

LEADERSHIP & DEVELOPMENT

Lead by example on the floor, setting the tone through behavior and presence.
Coach, support, and develop team members through regular feedback.

OWNERSHIP & ACCOUNTABILITY

Take responsibility for your individual performance and qualitative impact, as well as team performance, behaviours, and standards.
Balance commercial performance with long-term client equity.
Act at all times in the best interest of the client, the team, and the Maison.
Demonstrate consistency, integrity, and reliability in daily actions.
Give clear, honest feedback with positive intent.

CLIENT EXPERIENCE & RELATIONSHIP EXCELLENCE

Create memorable, warm, and elevated experiences for every client.
Personalise each interaction, adapting storytelling to the client's profile and journey.
Develop and nurture long-term relationships through consistent engagement.
Act as a benchmark for excellence in clienteling practices.
Champion storytelling, emotion, and service excellence.
Support the team in building meaningful, long-term client relationships.
Ensure consistency of service quality at all client touchpoints.
Host in-home consignment/styling sessions or in boutiques outside of the home boutique.
Attend private events with top clients.

BRAND REPRESENTATION

Represent the Maison with authenticity, pride, and attention to detail.
Uphold brand standards while expressing warmth and individuality.
Ensure impeccable product presentation and boutique environment.
Protect and enhance the reputation of the Maison through every interaction.
Demonstrate Givenchy values: Courage, Tension, Community, Authenticity.
Align to LVMH values: Be Creative and Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit (professional experience and skills).

Profile

Profile

Strong experience in retail, especially in a luxury setting.
Experience leading and developing teams.
Strong coaching and communication skills.
Ability to create engaged, inclusive team environments.
Strong selling and clienteling capabilities.
Ability to build trust-based, long-term client relationships.
Confident in delivering luxury service standards.
Understanding of sales KPIs and individual performance drivers.
Ability to translate targets into daily team actions.
Results-oriented with attention to detail.
Accountability, reliability, and professionalism.
Emotional intelligence and self-awareness.
Motivation to grow within the Maison.
7+ year experience in a retail setting, with a focus on sales and client development, preferably in a luxury setting.

What success looks like

A motivated, engaged, and high-performing team.
Consistent delivery of Givenchy's client experience standards.
Strong individual and team sales performance.
Loyal clients who return for relationships and service quality.
A team that embodies the elegance, professionalism, and values of Givenchy.
A strong clientele network for the boutique, with a loyal following of personal clients generating significant business.

GIVENCHY
MAISON

New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way.

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