Please note, to apply for this role you must complete and submit an application form on the company website - CVs are not accepted for this role
The Organisation
Leeds Citizens Advice & Law Centre is a local charity working for a fairer society where
people are free from the effects of poverty and social injustice. We help individuals,
families and communities by offering free advice and representation and challenging
systemic injustice.
We have deep roots in the local community, dating back to 1939 when we first opened
our doors, and have been providing advice to Leeds residents ever since. Our status as
a Law Centre is more recent, having joined the Law Centres Network in 2024, but is
built on our long experience in working for social justice, locally and nationally.
Leeds Citizens Advice & Law Centre is the largest provider of free and independent
advice in the city, helping 35,000 people a year through telephone, online and
face-to-face services delivered at over 20 locations citywide. We have around 70
employees and 30 volunteers.
We deliver a wide range of advice services including:
● Generalist advice covering Benefits, Debt, Employment, Housing, Immigration and
other social welfare law matters.
● Casework/legal advice in Benefits, Debt, Housing and Immigration.
● Outreach advice sessions for people experiencing mental health issues and for
families with young children.
● Energy advice (addressing fuel poverty and energy efficiency).
Leeds CALC has strong partnerships with organisations in Leeds and across the region,
working together to increase access to justice and strengthen the advice sector as a
whole.
The role
As Advice Team Leader you will play a key role in ensuring our advice services are delivered to high quality standards with a strong focus on our Gateway Service but will also work across other teams as required. You will lead, motivate and support staff to deliver quality services, helping the team to achieve agreed targets and objectives. You will support and provide cover for Team Leaders of other subject areas, and will also work in our City Centre Hub supporting advice through face to face, telephone and digital channels.
Experience of people management is desirable but this role may also appeal to an experienced Generalist Adviser with a good level of technical knowledge who is looking to develop skills in managing and supervising others, and support holistic service delivery in related advice areas.
Excellent organisation and communication skills are essential for this role, along with a solution-focused approach and an understanding of the importance of motivating individuals to succeed. A positive approach to leading a team and working with others to achieve wider organisational goals is essential.
What We Offer:
- Competitive salaries
- Flexible working patterns with the option of hybrid working for most roles
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an advice issue , guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital - and valued.
Based in Leeds from our City Centre Hub/ Hybrid | Various Hours available |
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/
Closing date: 8th July 2026
Interviews will be held from 13th July onwards
Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.
Pay: From £27,546.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Flexitime
- Life insurance
- Sick pay
- Store discount
- Work from home
Application question(s):
- Have you submitted an application form via the website?
Work Location: Hybrid remote in Leeds LS1 3BE
