Customer Support Administrator
Join our Customer Support Team and become the first point of contact for our clients, patients and clinical team. This is a varied, fast-paced role where you'll play a vital part in keeping our services running smoothly, ensuring appointments, enquiries, reports, records and clinical administration tasks are managed accurately and professionally.
We're looking for a multi-skilled individual who enjoys working with people, thrives on variety and can confidently adapt to changing priorities. In return, you'll be part of a supportive team, gain valuable experience across customer service, reception and healthcare administration, and make a genuine difference every day.
The team operates on a rota basis across our main office at Victory House, Balliol Business Park, and our Darras Hall Clinic, including occasional late-night shifts at Darras Hall.
What You Will Be Doing
Your main responsibilities will include:
- Providing a professional and welcoming reception service, acting as the first point of contact for clients, patients, visitors, and colleagues, both face-to-face and over the telephone.
- Responding to telephone and email enquiries regarding appointments, service information, and associated costs.
- Booking and managing patient appointments, ensuring clinics are utilised effectively and efficiently.
- Retrieving, monitoring, and actioning voicemail messages in a timely manner.
- Processing card and cash payments accurately and completing end-of-day cash reconciliation procedures.
- Scanning, uploading, and processing documentation in line with client-specific requirements and internal procedures.
- Supporting the management and timely processing of occupational health reports in accordance with agreed service levels.
- Liaising with nurses, doctors, and other clinical colleagues to coordinate clinic schedules, paperwork, and equipment requirements.
- Requesting, receiving, tracking, and managing diagnostic and pathology results as required.
- Following established administrative processes, standard operating procedures, and information governance requirements.
- Handling confidential and sensitive information professionally, securely, and in compliance with data protection regulations.
- Maintaining reception and waiting areas to ensure a professional, welcoming, and organised environment for patients and visitors.
- Working collaboratively across multiple administrative and reception functions, demonstrating flexibility and a willingness to support the wider team as priorities change.
About You
No previous occupational health experience? No problem. Full training will be provided.
We're looking for a proactive, organised and customer-focused individual who thrives in a fast-paced environment and enjoys working across a variety of tasks. Whether supporting patients, clients, clinicians or colleagues, you'll take pride in delivering an excellent service every day.
You will be:
- Friendly, professional and confident when dealing with people.
- Highly organised with excellent attention to detail.
- A clear and effective communicator, both written and verbal.
- Comfortable using CRM systems and learning new technologies.
- Able to prioritise workload and adapt to changing demands.
- Reliable, flexible and a supportive team player.
- Able to follow procedures and handle confidential information with discretion.
- Proactive, adaptable and eager to learn.
- Committed to delivering outstanding customer service and patient care.
- A full UK driving licence and access to a vehicle would be advantageous due to the requirement to work across multiple sites.
Desirable Experience
Experience in any of the following would be beneficial, but is not essential:
- Healthcare administration.
- Reception or front-of-house roles.
- Appointment booking and diary management.
- Customer service.
- Handling confidential records and documentation.
- Working with clinical teams or patient information.
Why Join NPH Group?
At NPH Group, no two days are the same. You'll be part of a friendly, supportive team where your contribution is valued and your development is encouraged.
This role offers the opportunity to build a broad range of skills across customer service, reception and healthcare administration, with full training and ongoing support provided. You'll work closely with clients, patients and clinicians, playing a key role in delivering high-quality healthcare and occupational health services.
If you're looking for a rewarding role where you can learn, develop and make a real impact from day one, we'd love to hear from you.
Pay: £25,000.00-£25,850.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Language:
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
