Oppurtunity at RRG Group - Digital Response Team - Team Leader
This role will work closely with the DRT Manager to support the team and ensure the smooth day-to-day running of the department. The Team Leader will be the first point of contact for team queries and operational matters, escalating issues to the DRT Manager as required.
A Senior Team Member will continue to support both the Team Leader and DRT Manager, assisting with daily operations, call quality monitoring, and providing guidance to the team, while continuing to handle inbound enquiries and duties like the rest of the team.
Team Leader Responsibilities
- Oversee daily department operations and workflow
- Ensure appointment targets are met
- Conduct bi-monthly (every two months) 1-2-1 meetings with team members
- Manage and organise the team rota
- Complete daily departmental reports and update the DRT Manager
- Monitor and conduct call quality assessments, with support from the Senior Team Member
- Provide coaching and performance feedback
- Monitor standards, attendance, and engagement
- Escalate operational or performance concerns appropriately
DRT Manager Responsibilities
The DRT Manager retains overall responsibility for the operational performance and growth of the department, including:
- Full operational oversight and accountability
- Monitoring KPIs, productivity, and performance data
- Managing commissions, incentives, and target setting
- Driving departmental performance and profitability
- Managing escalated HR matters, disciplinaries, and complex issues
- Supporting and developing the Team Leader and Senior Team Member
- Conducting regular 1-2-1 meetings with the Team Leader and Senior Team Member
- Implementing process improvements and efficiencies
- Leading strategic planning and continuous improvement initiatives
- Ensuring alignment with wider company objectives
- Building a strong, high-performance team culture
Interview Process
Interviews will include a short presentation where you will outline:
- Why you should be chosen as Team Leader
- What additional skills, ideas, or contributions can you bring to support the DRT Manager and the department
Pay
- Annual Salary: £28,500
- Performance-based Bonus: Up to £750 per month, linked to team targets and overall TL performance
- OTE: £37,500
This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.
At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!
RRG Group
About RRG Group
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 59 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG, Skoda Omoda and Jaecoo models along with a Nissan Service Centre.
Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand.
There are always exciting times ahead for RRG Group!
Benefits of working at RRG Group
There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period and aged 21+) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. deducted from your salary. Drive your dream car for less!
A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.
Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.
Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.
Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays (FTE). Over 120 members of staff have been with the Group for over 20 years, that’s 1 in 7 members of staff!
Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.
Great team spirit, charity events and the flexibility to get involved in various fundraising events.
Eye care benefits, Support and Mentoring, Employee Assistance, conferences and learning events, regular staff incentives, and so much more!
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Pay: £28,000.00-£37,500.00 per year
Experience:
- managing a team: 2 years (required)
Work Location: In person
