Hub Manager Stoke
Location: Newcastle-under-Lyme
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
This role plays a key part in delivering safe, efficient and high-quality TruckForce commercial tyre services across the territory. You will ensure our hubs, spokes and mobile operations run smoothly, safely and consistently, while creating an environment where teams feel supported, developed and empowered to do their best work.
By balancing operational excellence, customer care and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long-term relationships and trust. Safety, continuous improvement and people development sit at the heart of everything you do.
Lead and continuously improve operational performance across hub, spoke, and van operations, ensuring efficient service delivery and strong operational controls
Champion a strong health and safety culture by ensuring incidents are reported correctly and preventative practices are embedded across all activities
Deliver excellent customer service across fleet inspections, fitments, and account management in line with agreed SLAs and customer expectations
Oversee commercial performance including sales, profitability, margins, cost control, and effective stock management to minimise waste and ensure availability
Support accurate billing, credit control, and aged debt reduction in partnership with internal finance and operational teams
Work collaboratively with Account Managers, Business Development, EBTS, and wider stakeholders to enhance service quality, customer outcomes, and operational coverage
Develop, coach, and support a high-performing team through training, engagement, and clear development pathways while contributing to regional and national initiatives.
Experience in the tyre industry or a similar fast-paced, field service or automotive environment
Proven ability to lead and support teams (circa 10+ people), with a collaborative and people-focused leadership style
Strong commercial awareness, with confidence managing budgets, margins and operational performance
Practical problem-solving skills with a calm, solutions-focused approach
Strong customer relationship skills, with a focus on service quality and long-term partnerships
Comfortable working in a dynamic environment with flexibility around working hours, travel and occasional weekend work
Organised, proactive and able to work with a high level of autonomy while staying connected to wider team goals.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
