As an Emergency Temporary Accommodation Officer you can make your own powerful contribution to Westminster’s success. Our Homelessness service supports people in housing need and rough sleeping by fulfilling our statutory duties as we provide advice, guidance and assistance. We work across a number of key areas including homelessness prevention and support, housing allocations, temporary accommodation, casework for families and single households, and customer services. We also focus on delivering high-quality, resident-centred services that protect vulnerable households, improve housing outcomes and build strong partnerships with landlords, statutory agencies and the voluntary sector. When you join us in this vital role you’ll be responsible for arranging and managing households as they move to emergency temporary accommodation.
Your day-to-day tasks will include identifying and offering suitable temporary accommodation placements to eligible households, liaising with providers to confirm availability and secure bookings, and preparing and issuing booking packs and key information to our clients. You’ll also update case management systems and records, ensure housing applications and processes, referrals and related documentation are processed correctly, and maintain accurate records on our case management systems and databases.
You’ll have a number of additional responsibilities, including the preparation of letters, decision notices and reports, supporting colleagues with the collection and collation of evidence, assisting with the monitoring of performance returns, and responding to customer queries. We’ll also expect you to schedule appointments, meetings and engagements, liaise with landlords, residents and other agencies, provide administrative support to managers and teams, and support service improvements while contributing to the maintenance of an efficient, customer-focused service.
Please refer to the Job Description for more information.
