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Channel Operations Manager

BBCSTUDIOS
London

Job details

Permanent | Full-time
£53,000 - £60,000 a year

Benefits

Annual leave
Company pension

Qualifications

Incident response
Contracts
Financial management
Negotiation

Full job description

Job Description

Job Requisition ID: 39924

Job Closing Date: 15th June 2026

London, GBR, W12 7FA

JOB DETAILS

JOB BAND: D
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT – BBC Studios, Operations
LOCATION: London - TVC
PROPOSED SALARY RANGE: £53,000 - £60,000 depending on relevant skills, knowledge and experience. Plus London Weighting Allowance £5,441. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

PURPOSE OF THE ROLE

The Operations Manager will oversee channel operations and distribution, ensuring a high-quality resilient service for partners and viewers.

This role is responsible for performance monitoring, incident management, supplier governance and the development of service improvements for our global channels. It also partners with internal teams to capture and analyse requirements into technical solutions, ensuring the design and delivery of scalable channel solutions that enable new business opportunities.

WHY JOIN THE TEAM

We take pride in supporting the international distribution of our BBC Studios channels. Our primary focus is ensuring that existing services run smoothly and to the highest standard for our customers and viewers. We are committed in maintaining these standards whilst developing our operations to meet new service requirements from our partners. We operate as a small, global team where you will have the autonomy to solve problems and manage your own work. At the same time, you'll be supported by colleagues who are always ready to help whether you need a sounding board or a fresh idea.

YOUR KEY RESPONSIBILITIES AND IMPACT:

Service Performance and Incident Management:

Monitor the performance of the channel playout and distribution operation to ensure high availability and a consistently high quality of service.
Collate and analyse data to report on operational effectiveness and drive continuous improvement across our workflows.

Supplier and Contract Management

Manage third-party channel playout and distribution suppliers, ensuring SLA adherence and timely delivery of planned maintenance or upgrades.
Monitor service performance and ensure adherence to contractual requirements.

Cross-functional collaboration

Lead regular cross-functional operational meetings to review service performance and align on improvements.

Documentation

Maintain channel playout and distribution specifications, operational guidelines, and escalation procedures

Project Management

Plan and manage channel operations and distribution related projects.

Innovation and Development

Research market and technology developments, recommending and implementing improvements to enhance service resilience and operational efficiency.

YOUR SKILLS AND EXPERIENCE:

ESSENTIAL CRITERIA:

Proven experience in service management / service delivery, ideally within broadcast or media technology.
Skills in managing a range of playout and distribution incidents, driving quick resolution and minimising service degradation.
Demonstrated ability to track, analyse and report on service performance against contractual SLAs and KPIs.
Experience of managing third-party suppliers and contracts, ensuring compliance, accountability and continuous improvement.
Proven capability to identify service gaps and implement developments to optimise service delivery.
Knowledge of broadcast technologies including playout, satellite, fibre, IP distribution.
Experience in partnering with internal teams to capture business channel requirements.
Demonstrated experience of utilising broadcast technology knowledge to collaborate with external suppliers and develop and implement technical and operational channel delivery solutions.
Ability to operate both proactively (developing solutions/systems) and reactively (incident response).

DESIRED BUT NOT REQUIRED:

Experience using performance data and insights to inform decisions and deliver service improvements.
Experience with commercial contract principles and negotiation
Financial management or budget tracking experience.
Familiarity with additional broadcast workflows (content delivery operations, localisation, scheduling and coding/mux, Codecs, DAI, SCTE104/35 standards).

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

NEXT STEPS

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

#BBCSTUDIOS

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.

Find out more about BBC Studios

Life at BBC Studios

A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days.
Defined pension (up to 10% employer contributions).
Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit.
BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group’s science-based Net Zero targets here .
Career development in a values-led purpose-driven culture.

Benefits may vary if you are joining on an FTC basis.

Learn more about life at the BBC and our values in our candidate pack.

Candidate pack

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: [email protected]