Job Overview
We are seeking a dynamic and experienced Store Manager to lead our retail team. The successful candidate will be responsible for overseeing daily store operations, driving sales, and ensuring excellent customer service. This role offers an exciting opportunity for a motivated individual with strong management skills to contribute to the growth and success of our organisation. The Store Manager will be instrumental in maintaining a welcoming environment, managing staff, and implementing effective merchandising strategies.
Duties
- Lead and supervise the store team to achieve sales targets and deliver exceptional customer service
- Organise and oversee daily store operations, including opening and closing procedures
- Manage staff scheduling, training, and performance evaluations to foster a motivated team
- Develop and implement effective sales strategies and merchandising plans to optimise revenue
- Maintain stock levels through inventory management, ordering, and stock rotation
- Ensure compliance with health and safety regulations and company policies
- Handle customer enquiries, complaints, and feedback professionally via phone or in person
- Analyse sales data and prepare reports to inform business decisions
- Promote a positive shopping experience by maintaining a clean, organised, and attractive store environment
- Collaborate with head office on marketing initiatives and promotional activities
Requirements
- Proven management experience within retail or similar environments, with supervising or team management responsibilities
- Strong leadership qualities coupled with excellent communication skills in English; multilingual or bilingual abilities are advantageous
- Demonstrated organisational skills with the ability to prioritise tasks effectively
- Experience in sales management, merchandising, and administrative duties
- Exceptional time management skills with the ability to multitask efficiently in a fast-paced setting
- Proficiency in using retail management software and basic administrative tools
- Excellent phone etiquette and organisational skills for handling customer interactions professionally
- Management qualification or relevant industry experience is preferred but not essential
- A proactive attitude with the ability to motivate others and foster a collaborative team environment
Pay: £37,000.00-£41,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Pay rise
- Store discount
Work Location: In person
