Customer Insights Executive
Join the UK’s #1 independent car dealership review platform
We’re growing fast. Following recent investment and an exciting new phase of expansion, we’re looking for energetic, ambitious people to join our team and help shape what comes next.
We’re the leading independent review platform for the automotive industry, helping consumers make quick, confident decisions when buying a new or used car. Our unique 3-stage verified review system helps dealerships build trust, reputation and ultimately sell more vehicles.
With 93% of consumers reading reviews before making a purchase, dealerships can no longer rely on customers leaving feedback organically. Our review collection and management service is transforming how dealerships engage with customers nationwide — and we’re only just getting started.
The Opportunity
This is a fast-paced, people-focused role within an ambitious, energetic and close-knit team based in our new offices in Holmes Chapel, Cheshire. We’re looking for someone proactive, resilient and confident on the phone who enjoys speaking to people, solving problems and delivering brilliant customer experiences.
If you’re self-motivated, organised and thrive in a high-energy environment, we’d love to hear from you.
What You’ll Be Doing
- Managing your own workload and consistently achieving daily KPIs
- Handling a high volume of outbound calls to clients and their customers subscribed to our review collection & management service
- Building strong relationships with clients and their customers
- Acting as the main point of contact for assigned accounts
- Gathering detailed customer feedback about vehicle purchases
- Writing and publishing engaging customer reviews across digital platforms
- Communicating via phone, email, SMS and WhatsApp
- Handling objections and difficult conversations with empathy and professionalism
- Coordinating with internal teams to ensure a seamless customer journey
- Maintaining accurate records, systems and databases
- Producing client reports and business updates
- Identifying potential issues and helping resolve them quickly and effectively
What We’re Looking For
- Excellent communication skills and a confident telephone manner
- Strong written English and attention to detail
- Proven customer service experience
- Comfortable working in a fast-paced, target-driven environment
- Organised with the ability to prioritise and multitask
- Positive attitude with a proactive, can-do mindset
- Ability to work independently and as part of a team
- Good IT skills including Microsoft Office (Outlook, Excel & Word)
- Resilient, adaptable and solutions-focused
What We Offer
- £25,000 basic salary + uncapped performance bonus (OTE £34,000)
- 37.5 hours per week, Monday to Friday (1 Saturday a month 10.00am-4.30pm with the following Monday off in Lieu)
- 1 late night a week 10.00am - 7.00pm
- 28 days holiday including bank holidays, plus an extra day off for your birthday
- Fun, energetic office environment in our new Holmes Chapel offices
- Free parking and just a 5-minute walk from the train station
Genuine career progression opportunities as the business grows
Equal Opportunities
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, experiences and communities.
Ready to join us?
If you want to be part of a growing business where your contribution genuinely matters, we’d love to hear from you.
Pay: £25,000.00-£34,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
