Workday Financials Systems Support Analyst – Global Insurance Transformation
SystemsAccountants are partnering with a leading international insurance organisation that is undertaking a significant finance systems transformation centred around Workday Financials.
Following successful Workday Financials deployments across several European entities, the organisation is now entering the next phase of its global rollout programme, with multiple countries scheduled to go live over the coming months. As adoption of Workday Financials continues to expand, the business is investing in its internal support capability to ensure a stable, scalable, and well-governed finance systems landscape.
These newly created positions will play a key role in supporting Workday Financials, Travel & Expense, and associated integrations, while helping to maintain global standards, support end users, and contribute to future deployment activities.
As a Workday Financials Systems Support Analyst, you will act as a key point of contact for the ongoing support and optimisation of Workday Financials across a growing international user base. Working closely with Finance, Technology, external partners and programme stakeholders, you will investigate and resolve complex system issues, support enhancements, and help ensure the platform continues to align with global finance processes and governance standards.
Key Responsibilities
- Provide advanced support for Workday Financials and Travel & Expense, troubleshooting system issues and managing escalations.
- Partner with Finance stakeholders to assess business requirements and recommend scalable, standardised solutions.
- Support system enhancements, configuration changes and defect resolution, ensuring appropriate testing and documentation is completed before deployment.
- Collaborate with implementation teams and design authorities to preserve the integrity of the global solution while accommodating local business requirements where necessary.
- Work alongside third-party support providers to manage incidents, requests and continuous improvement activities.
- Support Workday biannual release reviews, impact assessments and regression testing activities.
- Assist with user training, knowledge sharing and adoption initiatives across newly deployed regions.
- Work closely with Workday security and HCM teams to support cross-functional processes and integrations.
Requirements
- Previous experience supporting Workday Financials within a global organisation.
- Strong understanding of core finance processes including Record-to-Report (R2R), Procure-to-Pay (P2P) and Order-to-Cash (O2C).
- Experience supporting Accounts Payable and Accounts Receivable processes.
- Exposure to large-scale transformation or global ERP implementation programmes.
- Knowledge of Workday Prism Analytics and Accounting Center would be advantageous.
