Job Title: Claims Assessor
Location: Winchester (office-based)
Salary: £22,500 – £23,750 per annum
Hours: Full-time, 35 hours per week (Monday–Friday, 9am–5pm)
Are you a customer-focused person and pride yourself on your excellent communication skills?
We are looking for a Claims Assessor whose individual contribution will make a real difference.
About Us
Wessex Group is an independent provider of outsourced insurance service solutions for leading insurance companies and their intermediaries. We specialise in the administration of personal lines insurance and work for a number of major insurers.
We are now looking for a Claims Assessor for our office based in the centre of Winchester. We are a short walk from bus stops, the train station and the Park & Ride bus stop is located directly outside our office.
We are a growing business with an enthusiastic and high performing customer centric culture where individual contributions can make a real difference.
The Role
As a Claims Assessor, you will play a key role in supporting customers through their claims journey with empathy, professionalism, and accuracy.
Your responsibilities will include:
- Assisting customers at potentially distressing moments, communicating with clarity and compassion throughout their claims journey.
- Managing verbal and written communications with insurers, customers, brokers, doctors, employers, internal teams and third-party organisations to ensure claims are progressed efficiently and accurately.
- Delivering a high level of accuracy when assessing claims, ensuring validation procedures and Policy Terms and Conditions are interpreted and applied correctly.
- Providing timely and fair claims outcomes to customers.
About You
We are looking for someone who is:
- Customer-focused with a “can-do” attitude
- A strong team player with excellent communication skills
- Highly accurate and detail-oriented
- Motivated to learn and develop within the insurance industry
Training & Development
We are committed to the ongoing personal development of our staff and provide financially supported study through the Chartered Insurance Institute (CII). Combining on-the-job experience, internal training and CII study courses, you can accelerate your career development by attaining a Certificate, Diploma or Advanced Diploma in Insurance, which are recognised professional qualifications. Not only do we pay for your studies but we also reward your CII qualification success with a bonus.
Salary & Benefits
- Full-time 35 hours per week 9am-5pm, Mon-Fri
- Salary £22,500 to £23,750
- Non-contributory Stakeholder Pension (10%)
- Life cover (4 times annual salary)
- Annual company bonus scheme
- 22 days holiday with the opportunity to earn 8 extra days in flex time
- Casual dress code when visitors not present
- CII study support and reward scheme
- Training and support in all company procedures
- Referral scheme
- Annual summer and Christmas parties
Ready to apply?
If this sounds like the right next step for you, we would love to hear from you.
Please apply today with your most up-to-date CV.
Job Types: Full-time, Permanent
Pay: £22,500.00-£23,750.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Life insurance
- Profit sharing
- Referral programme
Application question(s):
- Do you live in a commutable distance to Winchester?
- Will you now or in the future require sponsorship for employment visa status?
- Are you comfortable working in an onsite setting?
Work Location: In person
