The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience.
As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required.
This role is offered on a part-time basis 17.5 hours per week.
MAIN DUTIES & RESPONSIBILITIES:
Donation processing
Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages
Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required
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Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled- .
Ensuring ‘in aid of’ and gift acceptance policies are adhered to- .
Supporter administration & compliance
Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act
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Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents- .
Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensuring Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken.
WHAT WE ARE LOOKING FOR:
Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases
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Experience of customer care or fundraising in the charity sector- .
Experience of handling queries and complaints in administrative role- .
Excellent written and spoken communication skills- .
Good level of skills in CRM/database management skills- .
Ability to work with a high level of accuracy and attention to detail- .
Good organisational skills and the ability to prioritise workload- .
Ability to remain calm under pressure- .
Confident and engaging telephone manner- .
The closing date for applications is the 7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
