Bodyshop Administrator / Automotive Customer Service Advisor
Salisbury
Up to £30,000 + Bonus
· Fast paced accident repair centre
· Permanent Position, Monday to Friday - No Weekends
· Access up to 30% of your salary in advance every month!
· Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,
Bodyshop Administrator / Automotive Customer Service Advisor
A great opportunity has just become available at a large, well-established accident repair centre in Salisbury.
If you’re passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.
As a Bodyshop Customer Service Advisor / Administrator, you’ll play a key role as the first point of contact for customers — ensuring they receive a first-class experience from start to finish.
As an Automotive Service Advisor / Bodyshop Administrator your role will include:
· Handle calls from customers who have their vehicle booked in for repair with the centre
· Deal with customers coming into site and ensure their needs are identified and met
· Deal with all administration regarding all customer claims and documentation
· Ensure customer awareness of all products and services available
· Approach all customers and assist with requests, including requests regarding vehicle repairs
· Prepare job packs
· Update Autoflow bodyshop management system as required
· Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
· Initiate job documentation and maintain customer records and follow-up systems
Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator
· You must have an excellent customer focused service background and Ideally you will have worked in an automotive / Bodyshop / Accident repair centre or Dealership in a customer focused role
· You will have an excellent telephone manner and go above and beyond for all customers
· IND123
If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on 07808841875
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Sick pay
Work Location: In person
